Norhan Hossam Farid, customer care representative

Norhan Hossam Farid

customer care representative

Careem

Location
Egypt - Cairo
Education
Bachelor's degree, Human Resources
Experience
10 years, 7 Months

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Work Experience

Total years of experience :10 years, 7 Months

customer care representative at Careem
  • Egypt - Cairo
  • My current job since September 2018

-Assisting Respond promptly to customer inquiries
-Handle and resolve customer complaints.
-Provide services and deliver information
-Dealing with customers for booking their rides using our Careem system

admin assistant at Ahram Canadian University
  • Egypt - Cairo
  • October 2013 to September 2018

-Manage the Dean's calendar of appointments
-Answering phone calls
-Assists in preparing the council meeting files
-Responsible for writing reports and internal letters
-Helps in organizing students activities
-Responsible for managing the book store and delivering textbooks to the students
-Registering courses for students and responsible for delivering IDs for students
-Welcome new students in the beginning of every semester.
-Responsible of managing the unit to ensure an efficient and effective operation
-Responsible for all the post and letter in quality unit

Education

Bachelor's degree, Human Resources
  • at Ahram Canadian University6th of October
  • July 2013
High school or equivalent, Thanwya Amma
  • at Dar El Hoda Language School
  • June 2009

Specialties & Skills

Team Player
Communications skills
Microsoft Office
Self leatner

Languages

Arabic
Expert
English
Expert

Training and Certifications

Presentation Skills (Certificate)