Norhan Mohamed

- Managed comprehensive course outlines and efficiently addressed student inquiries about forthcoming training sessions.
- Spearheaded the recruitment and onboarding process for expert trainers to ensure high-quality course delivery.
- Diligently reviewed educational materials to maintain and enhance course content and relevance.
- Monitored and analyzed student feedback to continuously improve the training experience.
- Acted as a brand ambassador, representing the company at public events and fostering community engagement.

- Efficiently coordinated client demands, ensuring seamless workflow from account services to creative and production teams, while maintaining strict adherence to deadlines and project logistics.
- Diligently monitored payments and maintained accurate client contact records to ensure financial and communication efficiency.

- Managed customer inquiries and resolved complaints, maintaining a comprehensive overview of account activities, including updates to personal information and transaction history, utilizing CRM tools.
- Fostered strong customer relationships, consistently achieving customer satisfaction through attentive service and prompt issue resolution

- Spearheaded social media strategy, driving brand
engagement across all platforms.
- Orchestrated successful events, enhancing company visibility and fostering client relationships.
- Excelled in public relations, crafting a positive brand image and managing media communications.

- Spearheaded lead generation initiatives and secured new client meetings to expand customer base.
- Diligently managed and nurtured relationships with existing and former accounts to ensure ongoing satisfaction and retention.