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Norhan Mostafa , Telemarketing Agent

Norhan Mostafa

Telemarketing Agent·York towers

Egypt

Bachelor's degree, Management information system

Work experience

Total years of experience: 5 years, 6 months

Telemarketing Agent

November 2021 - November 2023

York towers

Tbilisi, Georgia

November 2021 - November 2023

Generate leads through cold calling, outbound
Support CRM team Via Inbound calls & outbound calls.
Qualify leads by actively listening to customer needs and identifying potential sales opportunities
Build and maintain positive relationships with existing and potential customers
Company industry:
Real Estate
Job role:
Construction and Building

Customer service &Sales indoor

March 2018 - January 2020

Orange - Egypt

Egypt

March 2018 - January 2020

Selling and promoting the company products to the clients.
Establishing and maintaining professional relationships with existing and new clients.
Contacting with clients after sales to resolve problems and to provide ongoing support
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Call Center Agent

September 2016 - February 2018

اورانج بيزنيس سيرفيس‎ - مصر

New Alamein, Egypt

September 2016 - February 2018

Communicating with customers via selected channels.
Responding promptly to customer inquiries.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Ensure customer satisfaction and provide professional customer support.
Company industry:
Telecommunications
Job role:
Marketing and PR

Education

Helwan University

May 2015

May 2015

Bachelor's degree, Management information system

Egypt

GPA (rating): Good

GPA (rating): Good

Skills

Listener
Expert
Listener
Expert
Loyalty
Expert
Loyalty
Expert
Customer Service
Expert
Customer Service
Expert
Remote Support
Expert
Remote Support
Expert
CRM software
Expert
CRM software
Expert
Telemarketing
Intermediate
Telemarketing
Intermediate
Outbound
Intermediate
Outbound
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Problem Solving
Intermediate
Problem Solving
Intermediate
Teamwork
Expert
Teamwork
Expert
Marketing
Intermediate
Marketing
Intermediate
Customer Service
Expert
Customer Service
Expert
Sales
Intermediate
Sales
Intermediate
Call
Expert
Call
Expert
Call Center
Expert
Call Center
Expert
Time Management
Expert
Time Management
Expert
Mobile
Expert
Mobile
Expert

Languages

Arabic

Native Speaker

English

Intermediate