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Norjana Solaiman, CLASSROOM ASSISTANT

Norjana Solaiman

CLASSROOM ASSISTANT·Al Sahraa Recruitment Services (ASRS).

United Arab Emirates

Bachelor's degree, Bachelor of Elementary Education

Work experience

Total years of experience: 4 years, 5 months

CLASSROOM ASSISTANT

September 2024 - Present

Al Sahraa Recruitment Services (ASRS).

Fujairah, United Arab Emirates

September 2024 - Present

Assigned at Emirates Schools. Helps the teacher in delivering lessons, assist in
to students with diverse learning needs, helps the teacher in checking books and test
papers and beautification of the classroom.
Company industry:
Recruitment & Employee Placement Agency
Job role:
Teaching and Academics

CUSTOMER SERVICE REPRESENTATIVE

March 2023 - February 2024

Office Partners360.

Davao, Philippines

March 2023 - February 2024

Assisting calls from US-based clients. Helps them with their food preference,
tracking food deliveries, submitting reports for unsuccessful deliveries, issuing
credits and refunds, etc.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

CUSTOMER SERVICE REPRESENTATIVE

July 2021 - February 2023

Concentrix Philippines.

Davao, Philippines

July 2021 - February 2023

Assisting inbound calls from US-based clients to place an order and helps them with
their logistic issues and merchandise complaints.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Iranun Foundation College

June 2014

June 2014

Bachelor's degree, Bachelor of Elementary Education

Philippines

GPA (rating): Excellent

GPA (rating): Excellent

Awarded as Class Honors Awardee and a Consistent Dean’s Lister.
View attachment

Skills

COLLABORATION
Intermediate
COLLABORATION
Intermediate
CLASSROOM MANAGEMENT
Intermediate
CLASSROOM MANAGEMENT
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate

Languages

English
Intermediate
Filipino
Native Speaker

Training and Certifications

Certifications
Attendance
Pulse Center LLC
Feb 2026
Show credentials
Attendance
Pulse Center LLC
Jan 2026
Show credentials