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Nouf Alerwi, خبير خدمة عملاء

Nouf Alerwi

خبير خدمة عملاء·شركة شيري للاتصالات

Saudi Arabia

Bachelor's degree, Applied Computer Science

Work experience

Total years of experience: 7 years, 8 months

خبير خدمة عملاء

November 2023 - Present

شركة شيري للاتصالات

Riyadh, Saudi Arabia

November 2023 - Present

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Information Technology

Expert Customer Service

November 2023 - Present

Cherey Company

Riyadh, Saudi Arabia

November 2023 - Present

Responding to customers via email and chat. Identify and assess customers needs to achieve satisfaction. Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and email and chat handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Company industry:
IT Services

Sales representative

February 2023 - December 2023

Alpha Supply Company

Riyadh, Saudi Arabia

February 2023 - December 2023

Study the market and search for potential customers. Marketing the companys products through social networking sites and the phone. Meeting customer needs while obtaining orders from existing or potential sales outlets. Achieving 60 % of the contracts.

Company industry:
Distribution, Supply Chain & Logistics

Independent Contractor

March 2022 - April 2023

Telus International

Vancouver, Canada

March 2022 - April 2023

Analyzing, evaluating and provide feedback on online search results to improve the content quality. Review and correct names, addresses and numbers of establishments and companies on online search results.

Company industry:
IT Services

Graphic designer

June 2015 - April 2018

Family Development Association (Housing and Affection)

Yanbu, Saudi Arabia

June 2015 - April 2018

Study design briefs and determine requirements, and schedule projects. Prepare rough drafts and present ideas, and use the appropriate colors and layouts for each graphic. Test graphics across various media. and Ensure final graphics and layouts are visually appealing and on-brand.

Company industry:
Social Services

Computer Science Teacher

February 2011 - July 2011

Almanarat school

Yanbu, Saudi Arabia

February 2011 - July 2011

Instruct students on how computers work, including the basic science and mathematics behind their operation and the hardware and the software built on those foundations. Keep records of grades, grade papers, and perform other administrative duties as needed. Create projects designed to enhance classroom activities. Create lesson plans, and Integrate competencies, goals, and objectives into lesson plans.

Company industry:
Primary, Prep, & Secondary School

Education

Yanbu University College

February 2024

February 2024

Bachelor's degree, Applied Computer Science

Saudi Arabia

GPA (point): 2.22 out of 4

GPA (point): 2.22 out of 4

Applied Computer Science
View attachment

Yanbu University College

February 2011

February 2011

Bachelor's degree, Bachelor's degree Applied Computer Science

Saudi Arabia

GPA (point): 2.22 out of 4

GPA (point): 2.22 out of 4

علوم حاسب آلي
View attachment

Skills

Java
Expert
Java
Expert
English
Expert
English
Expert
Computers
Expert
Computers
Expert
Graphic Design
Expert
Graphic Design
Expert
Customer Service
Expert
Customer Service
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
ONLINE STORE
Beginner
ONLINE STORE
Beginner
استخدام الحاسب
Expert
استخدام الحاسب
Expert
إدارة الوقت
Expert
إدارة الوقت
Expert
Canava
Intermediate
Canava
Intermediate
المرونة
Expert
المرونة
Expert
Java
Expert
Java
Expert
English
Expert
English
Expert
Computers
Expert
Computers
Expert
Graphic Design
Expert
Graphic Design
Expert
Customer Service
Expert
Customer Service
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Expert
Arabic
Expert

Training and Certifications

Training
Programing in java language
Rawaq
Jun 2019
Programing in Python language
Misk
Project Management: Introduction
Doroob
Apr 2020
Show credentials
Introduction to IOT
Cisco
Aug 2020
Show credentials
Introduction to Cybersecurity
Cisco
Sep 2020
Show credentials

Hobbies

  • Reading