Sr.IT Support Engineer
OryxGTL
Total years of experience :5 years, 8 Months
1)Manage Active directory users and computer.
• Active Directory account modification, Create User Account
• Group creation / Modification / Add users / Remove Users
• Unlock users account, Password Reset
• Modify Users General properties, Move users between OU’s
2) Manage and Organize shared folders, Deactivate and activate USB for users
3) Responsible for Operating system installation and providing IT assistance to include application support, operating system support, hardware and software installation and troubleshooting
4) Configuring, backup and restore MS outlook for users
5) Classifying, prioritizing and categorizing support calls.
6) Assigning calls to the right technician as needed.
7)Scheduling regular backups and data recovery from partitions on hard disk media.
Provide technical assistance for end users.
Create new user profile with all data backup for end users
Creating and Configuring Company Emails Account on MS Outlook
OS backup and restore with Acronis true image.
Installation, configuration and troubleshooting skills for Desktops, Laptops, printers, scanners, etc.
Install configure and manage client networks and systems