Nour Abdou, Human Resources Administrator

Nour Abdou

Human Resources Administrator

Audi Bank

Location
Saudi Arabia - Riyadh
Education
Bachelor's degree, English literature
Experience
7 years, 5 Months

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Work Experience

Total years of experience :7 years, 5 Months

Human Resources Administrator at Audi Bank
  • Syria - Aleppo
  • September 2009 to February 2011

 Provides job candidates by screening, interviewing, and testing applicants; notifying existing
staff Of internal opportunities; maintaining personnel records; obtaining temporary staff from
Agencies.
 Managing employees personal loan requests, medical insurance, savings bond, and disability
programs by advising employees of eligibility; providing application information; helping with
form completion verifying submission; notifying employees of approvals
 Maintains human resources records by recording new hires, transfers, terminations, changes
in job classifications, merit increases; tracking vacation, sick, and personal time.
 Orienting new employees by providing orientation information packets; reviewing company
Policies; gathering withholding and other payroll information; explaining and obtaining
signatures for benefit programs.
 Documenting human resources actions by completing forms, reports, logs, and records.
 Updating job knowledge by participating in educational opportunities; reading professional
 Publications.
 Accomplishes human resources department and organization mission by completing related
results as needed.

. Department of trade and business correspondence supervisor at Romanian Consulate
  • Syria - Aleppo
  • January 2009 to August 2010

Responsibilities include performing the following:
• Staff supervision and make sure that the work is done to the fullest.
• Secure work environment comfortable and suitable for team work.
• Processing and receipt the delegates from foreign firms to organize and sign contracts.
• Preparing of business letters.
• Documents control.
• Preparing for business deals.
• Translating Business letters.
• Arranging appointments & the needed facilities for the international dealers.
• Preparing Minuets of meetings.
.

Call Center representative at SYRIATEL GSM network, (ISO 9001: 2000 Certified)
  • Syria - Aleppo
  • July 2006 to December 2008

Customer Service Representative & ISP Customer Service Representative
Responsibilities include performing the following:
• Answer the phone calls of the customers and respond to their inquiries courteously and professionally.
• Register Clients’ complaints and forward them to the concerned entity.
• Follow-up the client’s problem till it is solved.
• Suggest solutions for customers' problems.
• Maintain accurate daily statistics.
• Participate to the quality process through the direct contact with customers.
• Ensure proper reporting to my immediate supervisor.
• Ensure best quality service.
• Report detected non-conformities for corrective and preventive actions.
• Promote Syriatel services to customers in an adequate way.
• Collect invoices, advance and deposits from customers.
• Selling Prepaid, Postpaid lines and Services.

Call Center REB (part time) at SYRIATEL GSM network (ISO 9001: 2000 Certified),
  • Syria - Aleppo
  • February 2006 to July 2006

Responsibilities include performing the following:
• Responsible for shopping survey project (30 days).

supervisor at Derma Laser Medical Center
  • Syria - Aleppo
  • March 2005 to January 2006

Responsibilities include performing the following:
• Supervisor for Andromology Dept.
• Controlling Customer Subscriptions.
• Managing all the related financial issues

employee part time at : Statistics Dept - Ministry of Health.
  • Syria - Aleppo
  • January 2005 to March 2005

Data Analyst (Part timer)
Responsibilities include performing the following:
• Controlling Data and Statics entry.
• Analyzing Data and Statics.
• Presenting Analyzing reports to the concerned departments.

English Teacher in Al-Wataneia school at Al watanya school
  • Syria - Aleppo
  • April 2003 to April 2004

Responsibilities include performing the following:
• Teaching English Literatures for Primary Scholars

English Translator at foreign groups in a health care exhibition.
  • Syria - Aleppo
  • January 2003 to February 2003

Responsibilities include performing the following:
• Translating all English & Arabic Letters and official documents.
• Preparing all the requested Presentation by English language.
• Translating the English speech.

Education

Bachelor's degree, English literature
  • at Aleppo university
  • August 2011

Specialties & Skills

Customer Service
Team Supervision
Business Correspondence
Administration
Management
Microsoft office, Enternet prowsing

Languages

English
Expert
Arabic
Expert

Training and Certifications

Customer care (Training)
Training Institute:
Syriatel Academy
Date Attended:
July 2006