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Naif Al-Anazi, Retail Sales Lead Officer

Naif Al-Anazi

Retail Sales Lead Officer·Etihad Etisalat - Mobily

Saudi Arabia

Diploma, in insurance

Work experience

Total years of experience: 23 years, 5 months

Retail Sales Lead Officer

January 2014 - Present

Etihad Etisalat - Mobily

Riyadh, Saudi Arabia

January 2014 - Present

• Demonstrated strong leadership skills as a Retail Sales Lead Officer, effectively managing a team to achieve sales targets and enhance customer satisfaction.
• Developed and implemented strategic sales initiatives that resulted in a significant increase in revenue and market share.
• Cultivated strong relationships with customers, ensuring a high level of service and loyalty, which contributed to repeat business.
• Analyzed market trends and customer feedback to optimize product offerings and marketing strategies.
• Trained and mentored team members, fostering a collaborative environment that encouraged professional growth and development.
• Leveraged data-driven insights to inform decision-making and improve operational efficiency.
• Prepared and presented sales reports to management, highlighting performance metrics and areas for improvement.
Company industry:
Telecommunications
Job role:
Management

Senior Sales Executive at Etihad Etisalat – Mobily

March 2012 - January 2014

mobily

Riyadh, Saudi Arabia

March 2012 - January 2014

• Developed and executed strategic sales initiatives to drive revenue growth at Etihad Etisalat (Mobily), the second mobile service provider in Saudi Arabia.
• Leveraged strong relationships with clients to enhance customer satisfaction and retention, contributing to Mobily's reputation as a leading telecom brand.
• Collaborated with cross-functional teams to optimize marketing campaigns, resulting in increased brand visibility and market share.
• Analyzed market trends and customer feedback to identify opportunities for business development and service enhancement.
• Championed customer service excellence, ensuring a seamless experience that aligned with Mobily's commitment to innovation and quality.
• Prepared comprehensive reports on sales performance, providing insights for strategic decision-making and future growth initiatives.
Company industry:
Telecommunications
Job role:
Management

Sales Executive

February 2005 - February 2012

Mobily

Riyadh, Saudi Arabia

February 2005 - February 2012

• Developed and implemented strategic sales targets for both individual team members and the overall sales team, driving alignment with corporate objectives.
• Monitored team performance metrics and provided motivational support, resulting in improved sales outcomes and team cohesion.
• Collaborated effectively with the finance department to streamline the acquisition of sales materials, enhancing the team's ability to meet daily and monthly sales goals.
• Delivered exceptional customer service by conducting regular quality performance checks, fostering strong client relationships and satisfaction.
• Leveraged analytical skills to assess sales data, identify trends, and refine strategies, contributing to overall business growth and development.
Company industry:
Telecommunications
Job role:
Sales

Customer Service

January 2003 - February 2005

Mashail Al Khaleej Electronic Company

Riyadh, Saudi Arabia

January 2003 - February 2005

• Transitioned from a Customer Service role to a managerial position, enhancing team performance and customer satisfaction.
• Spearheaded marketing initiatives that increased brand visibility across Saudi Arabia and GCC.
• Managed the installation and maintenance of telecommunication equipment, ensuring high operational efficiency.
• Developed strategic partnerships with accredited dealers, expanding the business network.
• Oversaw the expansion of showrooms within Saudi Telecom Company (STC) offices, driving growth and accessibility.
• Implemented customer feedback systems to improve service delivery and address client needs effectively.
• Fostered a collaborative team environment, promoting professional development and employee engagement.
Company industry:
Other Business Support Services
Job role:
Customer Service and Call Center

Education

Al Yamamah University

January 2020

January 2020

Diploma, in insurance

Saudi Arabia

GPA (point): 2.84 out of 4

GPA (point): 2.84 out of 4

View attachment

Chamber Of Commerce &Industry

September 2015

September 2015

Diploma, Human Resources Management

Saudi Arabia

GPA (percentage): 84%

GPA (percentage): 84%

Do all the jobs in the Human Resources departments of facilities, for example, the functions of polarization and choice of employment, job description and job evaluation, performance evaluation, and various related activities. the application of modern concepts and methods in human resource management facilities preparation and implementation of standardized human resources in the management and development of human resources systems diagnosis and analysis of human resources management problems, particularly the problem of Saudization and job replacement how the effective use of human resources and thus achieve maximum productivity the possibility of the application of total quality concepts in human resources management.

King Abdulaziz University

December 2012

December 2012

Bachelor's degree, Business Administration (Marketing)

Saudi Arabia

GPA (point): 4 out of 5

GPA (point): 4 out of 5

Other Trainings and Certificates: •Courses in computer applications such as Windows and Microsoft Office, Al-Faisal International Academy •Course from Etisalat Academy, Dubai in customer services and sales skills web sites: (http://www.eacademy.ae) •Three Courses from Nokia Academy specializing in mobile devices web sites: (http://www.nokiaacademy.co.uk/) • Course in RIYADH PALACE HOTEL for one moth (sales skills, constitution and beginning of communications in general) •Course in addition with work experience in the branches if Etisalat company, Emirates, under the patronage of Mobily company for one month, Etisalat with Mobily web sites: (http://www.eacademy.ae) • Course in Al Faisaliah Tower for two days concerning the future aims of the company and its services. •Course in Marriot hotel that is concerned with (ability to persuasion, sales skills and dealing with the customer) under the patronage of Mobily company. •Course in the Four-Season hotel about the services presented to the customer, ways of explaining it to him under the patronage of Mobily company. •Course in Marriot Hotel about the characterized numbers and their prices •Course of the direct deduction from the bank account and annual bills of customers without going to the branch to pay for one day •Course in Kingdom Center hotel concerning the third generation ways of its activation and how it can be presented to the customer •English language course in Canada Vancouver King George International College web sites ( http://www.kgic.ca) •Course in the values of Mobily web sites: (http://www.mobily.com.sa) •Information Security Awareness Program "Secure"- Module l From Mobily Co. web sites: ( http://www.mobily.com.sa) •Course in “The Planning Skills”, for 3 Days in October 2010 Riyadh, IIR Middle East. •Course in Time and Stress Management Workshop 12 November 2009 with a total of 16 hours Optimiza Academy websites: (http://www.optimizasolutions.com) •Course In breakthrough To Success on April, 2008 by Dale Carnegie Training Websites: (http://www.dalecarnegie.com).
View attachment

Skills

Marketing Strategy
Expert
Marketing Strategy
Expert
Administration
Expert
Administration
Expert
Sales Growth
Expert
Sales Growth
Expert
Customer Service
Expert
Customer Service
Expert
Sales
Expert
Sales
Expert
Analytical Skills, Ability to work under pressure, Decision Making and Problem Solving Skills
Intermediate
Analytical Skills, Ability to work under pressure, Decision Making and Problem Solving Skills
Intermediate
Siebel, BMS, amGet, CRM, ERP
Expert
Siebel, BMS, amGet, CRM, ERP
Expert
Leadership, Team Building, Motivation, Communication, Ability to work under pressure
Intermediate
Leadership, Team Building, Motivation, Communication, Ability to work under pressure
Intermediate
Sales, Performance Management, Customer Service, Operations Management, Training and Development
Intermediate
Sales, Performance Management, Customer Service, Operations Management, Training and Development
Intermediate
Target Setting, Report Generation, Management Reporting, Client Relationship Management
Intermediate
Target Setting, Report Generation, Management Reporting, Client Relationship Management
Intermediate
Marketing, Administration, Driving Growth, Standardized Policies and Procedures, Staff Management
Intermediate
Marketing, Administration, Driving Growth, Standardized Policies and Procedures, Staff Management
Intermediate
Computer Related Skills: MS Office, Power Point, Excel, Outlook, XP and Internet Usage
Intermediate
Computer Related Skills: MS Office, Power Point, Excel, Outlook, XP and Internet Usage
Intermediate
Team Work
Expert
Team Work
Expert
Excellent Computer Skills
Expert
Excellent Computer Skills
Expert
Professional Communication Skills
Expert
Professional Communication Skills
Expert
Leadership Skills
Expert
Leadership Skills
Expert
Customer Service
Expert
Customer Service
Expert
Sales
Expert
Sales
Expert
Marketing Strategy
Expert
Marketing Strategy
Expert
Administration
Expert
Administration
Expert
Sales Growth
Expert
Sales Growth
Expert

Languages

English
Intermediate
Arabic
Expert

Training and Certifications

Certifications
PMP Project Management Professional
Nov 2024
Insurance fraud- BIBF - Bahrain Institute of Banking & Finance
May 2020
Show credentials
Claims workshop - BIBF - Bahrain Institute of Banking & Finance
Apr 2020
Show credentials
The impact of the COVID-19 on insurance protection - BIBF
Jun 2020
Show credentials
Certified in the Fundamentals of Digital Marketing Google
May 2020
Show credentials
Insurance Foundations Professional IFCE
Jan 2020
Training
Brand building
Al-Yamamah University
May 2017
Sim Sales for Retail Sales Agents Workshop
Business L&D Solutions Riyadh
Oct 2018
Time and Stress Management
AL TAWAL
Sep 2009
Data protection and destruction
موبايلي
Mar 2020
Show credentials
Customer Service for Insurance
Human Resources Development Fund
Feb 2020
Labor Education according to Saudi Labor Law
Human Resources Development Fund
Feb 2020
Introduction to Human Resources Functions
Human Resources Development Fund
Feb 2020
Time & Stress Management
KAYAN Dammam
Sep 2006
Effective Communication
Al Tawail MD
Sep 2006
Supervisory Skills level
Arabcom Group
Aug 2007
Time & Stress Management
Jeraisy
Dec 2009
Planning Skills
IIRME Riyadh
Oct 2010
Quality at Work
Aims Khobar
Oct 2011
Mobily Customer intimacy in the Retail Telecom Sector
TTM
Jul 2012
Advanced Sales
Alliance
Aug 2013
Achieving Peak Excellence
Alliance
Dec 2014
Introduction to 5G from Commercial, Sales, & Marketing Prospective
GBNTC
Dec 2019
successfully completed the customized Training workshop
Alliance Human Performance Development
Aug 2013
Customer Services
Al-Faisal International Academy in Riyadh
Oct 2006
Effective Supervision Skills
Al- Faisal International Academy in Riyadh
Jul 2007
Effective Communication Skills
Al- Faisal international Academy
Jan 2006
Radison Sais hotel
French institute in Riyadh
Sep 2007