Retail Sales Lead Officer
Etihad Etisalat - Mobily
Total years of experience :21 years, 4 Months
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Company Description
Etihad Etisalat (Mobily) was established in 2004 by a consortium led by Etisalat, the UAE based telecom conglomerate. Mobily is the official brand name of Etihad Etisalat, renowned as the second mobile service provider in the Kingdom of Saudi Arabia.
The awarded 25-Year telecommunication mobile license was complemented by a subsequent purchase of a 3G license. Mobily is the 1st Saudi communications company to get an operation license for 3rd generation services and beyond. In December 2004, Mobily was listed on Tadawul Stock Exchange. Today, Mobily equates to 40%+ market share of the mobile subscriptions in the Kingdom. In March 2008, Mobily was granted approval by CITC (Communication and Information Technology Commission) to acquire Bayanat al-Oula which was a licensed Data Service Provider for a price of SAR 1.5 Billion. And, in November 2008, Mobily acquired absolute majority stakes in Zajil, the leading Saudi ISP (Internet Service Provider).
Mobily owns vast majority shares in the Saudi National Fiber Network (SNFN) composed with 12, 800 KM of structured fiber cable, panned into 7 fully protected rings covering 35 Saudi cities plus access to 60 major hub sites for telecommunications prime points of presence, and complimented with 20 inter-metropolis fiber loops in major Saudi cities. Furthermore, Mobily is a lead investor in prime global submarine cable projects that are expected to be operational in the near future.
Designation Chronology:
• March, 2012-Present:Senior Sales Executive,
• February 2005 - February 2012: Sales Executive, Retail Sales
Highlights:
• Bestowed with various appreciation and Thanking Letters received from Director of Sales Executive in the Kingdom, Mr.
Ezat Medhat and Olaya Branch Manager, Mr. Mohammad Al-Saad in Etisalat company (Mobily).
Key Responsibilities:
• Maintaining cordial relations with retail clients, assuring prompt attendance to queries for balances/order status, resolving
complaints to ensure optimal levels of service and long term business relations.
• Liable for ascertaining the implementation of sales plan to accomplish the targets thereby spearheaded a team of 24
Sales Executives.
• Responsible for evaluating performances, productivity and quality of work of the Sales Executives to enhance the team
work, team spirit and motivate the team.
• Evaluating sales results with the sales staff, thus training and mentoring the newly hired staff to congregate with Mobily
standards.
• Instrumental in extending training to the immediate reporting team pertaining to attendance, sales achievement and
incentives in obedience with company policies and procedures.
• Administering regular operational activities, supervising daily, weekly and monthly achievement of sales targets,
consequently split the sales target between sales staff thereby ensuring complete.
• Coordinating new and innovative ideas and initiatives with the branch manager and reporting about the sales staff and
daily operational activities.
• Keeping abreast with the market dynamics and generating innovative ideas to enhance sales and augmenting revenue
for the company.
Key Responsibilities:
• Set sales targets for individual sales person and the team as a whole according to guidelines and targets set by the head office, monitored the team’s performance and motivated them to reach targets.
•Instrumental in receiving various sales materials from finance department regularly thereby focused on achieving the daily and monthly sales targets.
•Provided excellent customer services and ensured regular quality performance checks working up towards achieving diverse branch and individual targets.
•Actively involved in implementing new ideas and motivated colleagues to execute the same and partook in various group discussions to innovate solutions for resolving work related issues.
•Accountable in escalating customer complaints to the supervisors to resolute customer problems and took several corrective measures to eliminate bottle necks.
• Kept close tabs on market trends/ competitor strategies thus collated information and formulated strategies to optimize performance parameters/ business outputs.
Mashail Al Khaleej, has various accredited dealers and its business activities are spread over Saudi Arabia and Gulf Cooperating Countries (GCC), owning 28 showrooms scattered in many cities. It is further expanding by building new showrooms inside Saudi Telecom Company (STC) offices across the country. It specializes in marketing, installation, repair, operation, maintenance of telecommunication equipment, security and alarm systems and various other electronic devices.
Highlights:
• Bequeathed with appreciation letter received from General Manager, Mr. Mohammed Saleh Al-Eiadha, Meshael Al-Khaleej company.
Key Responsibilities:
• Tailored facilities as per customer needs and pursued new account, introduced company products and services, which served the adopted marketing strategy to meet assigned targets.
• Dealt with escalated customer complaints and rendered customers with mobile phones for temporary use until recovery in complete adherence with company laws.
• Handled workshop management, operations management and pioneered in innovating solutions and developed corrective measures to resolve work related issues.
• Administered customer handling services and received Nokia mobile devices and oversaw the delivery of maintenance.
• Effectively interacted with customers of diverse backgrounds/ temperaments and maintained open lines of communication whilst resolving customer problems, complaints, disputes and orders logged during the shift.
• Analyzed the quality of calls arrived and stayed abreast of new developments, changes in policies/procedures to enhance the quality of customer service provided.
Do all the jobs in the Human Resources departments of facilities, for example, the functions of polarization and choice of employment, job description and job evaluation, performance evaluation, and various related activities. the application of modern concepts and methods in human resource management facilities preparation and implementation of standardized human resources in the management and development of human resources systems diagnosis and analysis of human resources management problems, particularly the problem of Saudization and job replacement how the effective use of human resources and thus achieve maximum productivity the possibility of the application of total quality concepts in human resources management.
Other Trainings and Certificates: •Courses in computer applications such as Windows and Microsoft Office, Al-Faisal International Academy •Course from Etisalat Academy, Dubai in customer services and sales skills web sites: (http://www.eacademy.ae) •Three Courses from Nokia Academy specializing in mobile devices web sites: (http://www.nokiaacademy.co.uk/) • Course in RIYADH PALACE HOTEL for one moth (sales skills, constitution and beginning of communications in general) •Course in addition with work experience in the branches if Etisalat company, Emirates, under the patronage of Mobily company for one month, Etisalat with Mobily web sites: (http://www.eacademy.ae) • Course in Al Faisaliah Tower for two days concerning the future aims of the company and its services. •Course in Marriot hotel that is concerned with (ability to persuasion, sales skills and dealing with the customer) under the patronage of Mobily company. •Course in the Four-Season hotel about the services presented to the customer, ways of explaining it to him under the patronage of Mobily company. •Course in Marriot Hotel about the characterized numbers and their prices •Course of the direct deduction from the bank account and annual bills of customers without going to the branch to pay for one day •Course in Kingdom Center hotel concerning the third generation ways of its activation and how it can be presented to the customer •English language course in Canada Vancouver King George International College web sites ( http://www.kgic.ca) •Course in the values of Mobily web sites: (http://www.mobily.com.sa) •Information Security Awareness Program "Secure"- Module l From Mobily Co. web sites: ( http://www.mobily.com.sa) •Course in “The Planning Skills”, for 3 Days in October 2010 Riyadh, IIR Middle East. •Course in Time and Stress Management Workshop 12 November 2009 with a total of 16 hours Optimiza Academy websites: (http://www.optimizasolutions.com) •Course In breakthrough To Success on April, 2008 by Dale Carnegie Training Websites: (http://www.dalecarnegie.com).
