Client Success Specialist
Unifonic
مجموع سنوات الخبرة :12 years, 9 أشهر
Engage clients to understand their business, perception and value there deriving from current products
Advise the clients on best practices and benchmarks, solving problems and addressing concerns they might have.
Manage a portfolio of clients to drive greater business value and ensure our client's investment is being optimally leveraged
Support Sales efforts to articulate client on-boarding experience and success program
Proactively drive client adoption and look for opportunities to increase overall contract value.
Work closely with the expansion sales team as opportunities are identified.
Improve client experience & client satisfaction by helping them achieve their stated business outcomes
Lead strategic, cross-functional initiatives such as client journeys, maturity models, voice-of-client, and product feedback
Make client renewals seamless - a non-event
Provide feedback to sales, product and marketing on patterns you see with clients that will allow us to more efficiently scale our business
Build strong relationships and collaborate cross-functionally to drive market readiness, sales hand offs, clients marketing, training actions, services deployment, and effective support
Engage clients to understand their business, perception and value there deriving from current products
Advise the clients on best practices and benchmarks, solving problems and addressing concerns they might have.
Manage a portfolio of clients to drive greater business value and ensure our client's investment is being optimally leveraged
Support Sales efforts to articulate client on-boarding experience and success program
Proactively drive client adoption and look for opportunities to increase overall contract value.
Work closely with the expansion sales team as opportunities are identified.
Improve client experience & client satisfaction by helping them achieve their stated business outcomes
Lead strategic, cross-functional initiatives such as client journeys, maturity models, voice-of-client, and product feedback
Make client renewals seamless - a non-event
Provide feedback to sales, product and marketing on patterns you see with clients that will allow us to more efficiently scale our business
Build strong relationships and collaborate cross-functionally to drive market readiness, sales handoffs, clients marketing, training actions, services deployment, and effective support
Marketing and social media specialist
SEO manager and making ad-word campaigns
campaign manager and google analysis manager
working on email shot campaign for pest control service
designing and posting informative posts about pest control service
Managing all social media accounts (Twitter, Facebook, Instagram, google business, , , )
Website content management adding new banners adding new products and items
Updating website content on a daily basic and scheduling banners and offer
social media officer posting daily product posts
answering messages and answering all comments
making orders for new customers
Make a price offers for customers then Collecting Purchase orders s so i can make our weekly order from our vendors, , ,
Manage website content and marketing plane and customer follow up.
Sales Coordinator pricing and make sure availability of items and make price offers until the salesman bring me the purchase orders so i can proceed procurement and logistics .
October 2011 till feb 2012 Social Development Fund (trainee)
Customer service front liner
Sell mobile phones bundles and making bill payment for postpaid service
Answering customers questions and solve their issues with mobile services
Register new mobile line
2011-2012 secretary and office management at vocational Training corporation
2008 Diploma. in Information Technology. Khwarizmi collage Amman, Jordan.