Senior Technical Coordinator
Al Jazeera Network
Total years of experience :15 years, 10 Months
Currently handling the Executive Director office in terms of office management, operations, events, communication, special projects, analysis and reports, quality assurance for vendor management.
Headed the T&O Employee Engagement Initiative along with HR and T&O senior management which encompasses the efficient management of employee engagement activities such as cultural change, corporate responsibility, developing employee recognition strategies and implementing employee surveys.
Handled vendors’ invoices that were pending since 2012 till 2014 by dealing with more than 40 vendors from the beginning of the process till invoice payment.
Acted as an internal communication specialist; handling the message development for all internal notifications, acted in the T&O portal intuitive as a creator and editor for articles published, and prepare for strategic events management for T&O Division.
Engaged in the Cost Optimization initiative at AJMN for T&O contracts.
Act as a liaison between Directorates and other external entities within the organization to solve critical problems and cases, while inventing innovative ways for connecting the T&O functions together ensuring efficiency and effectiveness.
Designing and implementing SAP ERP system solution to manage freelancers master data and their monthly invoices submission to management approval and finance for payment.
Handled the Global Technology Services Directorate in relation to all functionalities, problem-solving cases, and operational enhancements.
Managing and defining all work shift schedule for employees working overnight shifts and during weekends to capture their time attendance data while matching it with their overtime submission to top management to measure their performance and efficiency.
Managing strategic events for the Division such as Future of Media Leaders' Summit, Cisco Academy and any other internal events.
The role entails; maintaining office services by organizing office operations and procedures by scheduling and assigning employees; following up on work results and keeping management informed through generated and reviewed team reports. Working jointly with HR for preparing staff payroll; managing the students programmes through reviewing their courses taken, per-requisites, and courses to follow and resolving students complains in terms of course satisfaction, lecturer, and other information. In addition, organizing all the programmes logistics including food & beverage, IT facilities, set-up and printing requirements.
Key Projects:
• Programme Assessment Survey
• Ministries and Government Entities Event
• Implementation of CRM system ( Salesforce)
• Qatarization Programme
• Implementation of Performance Mgt. System
The role entails; liaising with overseas offices (Egypt, Lebanon, Tunisia, Algeria, and Morocco) and Dubai offices to report projects progress and development; carrying out background research and presenting findings into subjects the Executive Director is dealing with in relation to CEO vision and reflecting it through high-end presentations.
In addition, the role included organizing and maintaining diaries and making appointments; dealing with incoming emails, faxes and post; dealing with correspondence and writing letters, organizing and attending meetings, and taking minutes and following up on action points with the team internationally and locally; producing documents, briefing papers and reports; preparing financial expenses for the Executive Director office and presenting to Finance Department.
Devising and maintaining office systems to deal efficiently with paper flow; organizing and storing paperwork, documents and computer-based information; arranging travel and accommodation for the manager and international team; implementing and organizing office policies among the team members in adherence with organization policies; assign and monitor clerical and secretarial functions to the administrative and secretarial team. Discuss and evaluate team members’ performance with the Director; discussing problems with staff and working on a resolution.
Key Projects:
• Designed office filing system
The role entails; conducting studies and research on all brands worldwide and preparing special letters to be sent to brands’ principles to introduce them about the project. Conducting meetings that included site visits for the project and a fully depth presentation. Revising the clients/potential tenants' brands and their importance regards to the Shopping Mall and requesting for meeting to discuss the fit-out location for the approved brands reference to the merchandising mix. Following up with the tenants on the progress of the project, their interest and all relevant subjects. Attending the meetings for the negotiation for rent prices and preparing the proposals and deal summaries;
Preparing and sending the Head of terms to the tenant for signature. Worked on the Oracle system continuously to enter all the prospects, prepare the deal summaries, and proposals using the system. Organizing the profiles of each group and maintaining it continuously. Produce correspondence including letters, memorandums, reports and other documents as necessary, having regards for professional presentation. Handled several groups such as Jawad Group, Doha Liwa Trading, Apparel, Dubai Holding, Blue Salon, line shops and supermarkets like Mega Mart and Spinneys. Worked and assisted in other groups such as Al Shaya, Chalhoub, Al Tayer, Al Salam, and Al Futtaim.
Key Projects:
• Oracle CRM System
• Spinneys Deal
• Worldwide Brands Research Plan
• QANAT Quartier Project
The role entails; managing and maintaining General Manager Schedule. Preparing invoices, reports, memos, letters, and other documents, using word processing, spreadsheet, database, or presentation software. Reading and analyzing incoming memos, submissions, and reports to determine their significance and plan their distribution. Open, sort, and distribute incoming correspondence, including faxes and email. File and retrieve documents, records, and reports. Prepare responses to correspondence received through mail. Overseeing all administrative duties within the hotel, including the supervision of other administrative team members. Arrange for BOD meetings and logistics, in addition of managing all the PR activities in terms of event management and invitees invitations including the publications editing and releases.
Providing minutes to Executive Team Meetings and compiling management reports in a timely and accurate manner. Participate in any training or development program to measure their quality level. Indulged with satisfaction and other special projects to improve standards. Handle guest or other employee inquiries in a courteous and efficient manner. Report all guest complaints or problems to immediate superior and make recommendations for any areas that could improve the work environment or improve guest satisfaction. Handling all hotel activities / promotions / and facilities and help to promote them. Ensure confidentiality of all information regarding guests / staff / hotel operations.
Key Projects:
• Pre-Opening Preparation Project
• Guest Complains & Resolution
• BOD Arrangements
• Hotel Out-image Appearance
The role entails; collecting data and performing analysis based on strategy plans, workflows, risk management, Human Resourcing, Key Performance Indicators (KPIs). Conducting interviews with the clients' employees to formulate the data and train employees on data implementation. Analyzing the auditors’ reports and discussing action plan with the management.
Key Projects:
• Interdepartmental Communication Program
• Hospital Risk Assessment
• QA reviews for medical procedures
• Reviewing Audit Reports
The Level 3 Diploma for the Early Years Workforce (Early Years Educator) prepares learners to become Early Years Educators, enabling them to work with children from birth to 5 years and gain knowledge of children aged 5 to 7 years.