Social Media Specialist
Think Media Labs
Total years of experience :7 years, 11 Months
- Planning and executing social media campaigns on Facebook, Instagram, and Google.
- Managing and optimizing Zendesk (Customers support platform).
- Copywriting and proofreading
- Good experience in working with influencers
- Managing the multi-social media channels (Facebook, Instagram, Twitter, YouTube).
- Preparing the content for Facebook Ads, Google Ads, Social media posts, FAQs, Websites, Mobile Apps, Google Play Store and App Store Descriptions, YouTube, IGTV, Podcasts, documentations, and others.
- Handling all design requirements and communicate with the designers.
- Hiring the needed freelancers on Upwork for the clients/projects.
- Working with web developers to launch new websites for clients.
- Very good knowledge using project management tools like ClickUp and Toggl.
- Others
- Moderating the Twitter account of Extra Stores during their Mega Sales Event.
- Responsible for managing an online mobile game "Action Anime" "اكشن انمي"
- Sales - Marketing - Customer Services
- Communicating with Chinese developers
- Managing Facebook, twitter, and Instagram pages (Community Manager)
- Managing the new feedback on google play store and response for the reviews
- Testing new games
- Localizing new games to Arabic
- Managing Online FPS game (Adrenaline)(أدرينالين)
- Conduct daily follow up with game developer in Korea for all related issues
- Selection and training the new employees
- Supervisor over 6 persons within project
- Working on for marketing and sales plans
- Set the rules for bonuses and incentive system
- Managing customer service outlets: Websites, Forum, Facebook, support system and
tickets
- Preparing crises management plan
- Coordinate with developer regarding game’s new events & activities requests
- Testing new games
- Content creation:writing blog posts, articles, newsletters, communications materials, and
material for social media channels
- Social media marketing: creating, managing and growing the company’s presence through
blogs, Twitter, Facebook, and other strategically relevant online properties
- Events planning
- Customer relations: responsible for customer support - answering questions however they
come in (Facebook, forum, e-mail, Twitter) and managing any online feedback
- Communications/marketing strategy: creating strategic marketing/communications plans
to provide direction for the company’s public-facing communications
- Coordinate with Marketing, PR and communications team to ensure game consistency
- Set and implement social media and communication campaigns to align with marketing
- Provide engaging text, image and video content for social media accounts