Luxury Spa Area Manager
Tips And Toes LLC
Total years of experience :14 years, 11 Months
• Managed operations of the two Luxury Spas with over 110 employees overseeing trainings, personal growth and performances,
• Controlled spa operational cost and monitored multiple data base to keep track of all spas inventory,
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions,
• Build strategies and action plans to achieve spa services and retail targets.
• Analyzed daily, monthly and yearly revenue.
• Communicate targets and motivate team to achieve monthly and year set targets
• Complying and implementing company's SOP and treatments protocols
• Developed new process for employee’s evaluation which resulted in marked performance improvements,
• Monitored the training process of new employees and giving recommendations of their progress and development
• Carried out quarterly performance and development reviews, one-to-one assessments, contract renewal and staff promotions
• Staff assessment and talent development
• Supported admin employees in improving operations and resolving issues to deliver top-notch customer service,
• Maintained an atmosphere for clients to have the most serene experience in spa services
• Held regular staff meetings to keep the staff up to date on all aspects of the Spa’s operation and financial achievements
• Management meetings & presentations of spas achievements and improvements
• Complying and adhering to all Health Regulations
Sourcing high quality and trending products.
Recruit exceptional professionals to maintain salon standars.
Motivate and coach employees to improve performance.
Ensure facility operates according to all safety and regulator guidelines.
Network at industry event to promote business.
Increase business by developing innovative marketing programs.
Liaising with clients to ascertain their precise event requirement. Working closely with key stakeholders at every level of the business to ensure the effective delivery of events.
Working closely with exhibition organisers, stand designers and contractors.
Developing, implementing and managing events.
Organising trade fairs, conferences, away days, product launches.
Managing all group rooms and banqueting processes and procedures.
Liaising with clients at a high level.
Overseeing procurement of catering, audiovisual, security and rental needs.
Managing relationships with sponsors.
Preparing delegate packs and promotional material.
Supervising and coordinate the activities of personnel, subcontractors and vendors.
In charge of accommodation, shedules, travel, day plans and registration procedures.
BTS