Nour Youssef

I handle all the key accounts in SurePharma (Cosmetics Company)
i Visit the clients, and the sales process is from the cold calls to the closing deal

I am responsible to target all corporate sectors: Banks, Hospitals, Hotels, Universities, etc … From the cold calls ending up to the selling process, related to Mobility applications, Barcode System, Wireless and Card Printers; based on the requirement of each customer.

I am responsible of the ‘’LCD Digital Signage - Adversiting project’’, by targeting all corporate sectors: Banks, Hospitals, Hotels, Universities, etc … From the cold calls ending up to the selling process.

1. Responsible for the day-to-day running of Cyberia’s broadband sales activities
(ADSL, broadband solutions).
2. Negotiating the terms of an agreement and closing sales.
3. Outbound telesales to a mixture of existing accounts and to new business customers.
4. Representing the organisation at exhibitions & events.
5. Customer service.
6. Reviewing own sales performance, aiming to meet or exceed targets.

1. Responsible of monitoring internet and connection equipments, servers and
traffic flow.
2. Responsible of troubleshooting corporate connections problems and testing them for a better performance and customer satisfaction.
3. Dialup customer support, refilling & creating accounts, and providing support
for standard internet problems.
4. Call center supervisor since August 2006.
5. Responsible of scheduling the shifts salaries of the team members.
6. Responsible of training any new members in the team, especially technical
training and procedure training for the support team members.