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Noura Altamimi, Customer Relationship Representative

Noura Altamimi

Customer Relationship Representative

Gulf international Bank

Location
Saudi Arabia - Riyadh
Education
Bachelor's degree, Arabic
Experience
10 years, 6 Months

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Work Experience

Total years of experience :10 years, 6 Months

Customer Relationship Representative at Gulf international Bank
  • Saudi Arabia - Riyadh
  • My current job since October 2013

2013 - Recent
•Joined the Opening of Retail Banking in Riyadh 2013
•Managed the innovation plan during the Project Life Cycle
•Performance Management & Reporting.
•Motivated creative thinking.
•Coordinated between team and customers when needed.
•Responsible for raising all the defects/errors in the system and follow up with the other department to fix it .
•Knowledge Sharing.
•Conflicts Solving.
•Maintaining strong working relationship with clients.
•Assisting the Region/Market Manager.
•Selling and Marketing the Bank Products/Services.
•Acting Area Coordinator role when its needed .

مسؤول علاقات عملاء at بنك الخليج الدولي - المملكة العربية السعودية
  • Saudi Arabia - Riyadh
  • October 2013 to December 2020

Education

Bachelor's degree, Arabic
  • at Prince noura universty
  • July 2010

جامعة الأميرة نورة بنت عبدالرحمن

Bachelor's degree, لغة عربية
  • at جامعة الأميرة نورة بنت عبدالرحمن
  • July 2009

Specialties & Skills

Data Input
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Group Work
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العمل الاداري والتجاري
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Administrative
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operations
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CREATIVE PROBLEM SOLVING
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CUSTOMER RELATIONS
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MARKETING
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PERFORMANCE MANAGEMENT
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REPORTS
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RETAIL
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BUSINESS SYSTEMS ANALYSIS
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INNOVATIVE
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BANKING
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operation
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LANGUAGES
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team management
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teamwork
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payments
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Languages

Arabic
Expert
English
Intermediate

Training and Certifications

ICDL Course (Training)
Training Institute:
Alfaisal academy
Date Attended:
July 2010
Advance Customer Service. (Meem by GIB) (Certificate)
Date Attended:
July 2018
Performance Management. (Meem by GIB) (Certificate)
Date Attended:
July 2018
Managing Team, Coaching and Mentoring. (Meem by GIB) (Certificate)
Date Attended:
July 2018
Retail Banking Professional Foundation Certificate. This Exam is required by the Saudi Arabian Monet (Certificate)
Date Attended:
July 2017
Principles of Banking. (Institute of Banking, SAMA ) (Certificate)
Date Attended:
July 2016
Legal Principles of Banking & SAMA Regulations. (Institute of Banking, SAMA ) (Certificate)
Date Attended:
July 2017
Anti-Money Laundering. (Institute of Banking, SAMA ) (Certificate)
Date Attended:
December 2018
Methods of Detecting Counterfeiting & Forgery in Banknotes & Documents. (Institute of Banking, SAMA (Certificate)
Date Attended:
July 2015
Shariah –Compliant financing Modes and Banking Services. (Institute of Banking, SAMA ) (Certificate)
Date Attended:
July 2014

Hobbies

  • Attention to Detail.
  • Communication.