نورا محمد

• Managing team leaders
• Make sure call center staff following quality international stander
• Meeting with the other dept.
• Communicate with support section
• Solve clients Issues & handle MCI issues
• Evaluate Team leaders & agents performance
• Preparing Appraisal for employees & interviews for new candidate
• Development process as debt. needed
• Checked training martial's

January 2013 - Now:
Call Center Team Leader for STC Clients - Acting Supervisor - at Synoptic Company for Information technology; Subcontractor STC helpdesk project
• Managing & train agents
• Communicate with the other dept.
• Communicate with STC support section
• Solve clients Issues & handle the calls
• Evaluate agents performance

2011: Responsible Content Management at Go Aqar Company for real estate marketing online

2009: Sales and Marketing consultancy at Al-Safwa Company for real estate