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Nourah Abdullah, agent customer service

Nourah Abdullah

agent customer service·iMile for logistics company

Saudi Arabia

Higher diploma, مراجعة داخلية

Work experience

Total years of experience: 1 years, 7 months

agent customer service

June 2023 - December 2024

iMile for logistics company

Riyadh, Saudi Arabia

June 2023 - December 2024

Handled customer inquiries and resolved issues in a timely and professional manner.
Investigated delivery problems, tracked shipments, and coordinated with teams to ensure accurate information.
Developed strong communication, problem-solving, and attention-to-detail skills that support roles in audit and compliance.

Company industry:
Shipping
Job role:
Support Services

Education

معهد الإدارة العامة - السعودية

July 2026

July 2026

Higher diploma, مراجعة داخلية

Saudi Arabia

GPA (point): 4.71 out of 5

GPA (point): 4.71 out of 5

Studying courses including Internal Auditing, Fraud Examination, IT Audit, Internal Control Systems, Risk Management, and Operational Audit.

Prince Sattam Bin Abdulaziz University

November 2022

November 2022

Bachelor's degree, Literatures And Civilizations Of English-speaking Countries

Saudi Arabia

GPA (point): 4.58 out of 5

GPA (point): 4.58 out of 5

Skills

Credit Review
Expert
Credit Review
Expert
Policy Review
Expert
Policy Review
Expert
Plan Review
Expert
Plan Review
Expert
Process Review
Expert
Process Review
Expert
Document Review
Expert
Document Review
Expert
Auditing
Intermediate
Auditing
Intermediate
Quality Assurance
Expert
Quality Assurance
Expert
Customer Service
Expert
Customer Service
Expert
Proficiency in Microsoft office programs.
Intermediate
Proficiency in Microsoft office programs.
Intermediate
Time management
Expert
Time management
Expert
Problem solving
Expert
Problem solving
Expert
Operational Audit
Intermediate
Operational Audit
Intermediate
Internal Auditing
Intermediate
Internal Auditing
Intermediate
Accounting
Intermediate
Accounting
Intermediate
Internal Control Systems
Intermediate
Internal Control Systems
Intermediate
Financial Accounting
Intermediate
Financial Accounting
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Fraud Examination
Beginner
Fraud Examination
Beginner
Administration
Intermediate
Administration
Intermediate
Management
Expert
Management
Expert
Internal Controls
Intermediate
Internal Controls
Intermediate
Internal Audit
Expert
Internal Audit
Expert

Languages

English

Expert

Training and Certifications

Training
ادخال البيانات ومعالجة النصوص
معهد التدريب التقني والمهني
Sep 2022