نوره العبدالرزاق

Manager of Customer care department and Social Media في halalah

• المملكة العربية السعودية - الرياض
• أشغل هذه الوظيفة منذ سبتمبر 2018

I work now at HalalaH (E-Wallet) Company as Manager of Customer care department
and Social Media .
- I am responsible for the customer care department and part of the social media team
and fraud team as well .
- I report directly with SAMA's Consumer Protac. Department Complaints .
- Supervise day-to-day operations in the customer service department.
- Create effective customer service procedures, policies, and standards.
- Hire and train new customer service agents.
- Controlling the entire department's functions & work flow.
My job involves being around the clock and following up on weekends, holidays and
official holidays because the department is working 24/7
E X

Supervisor في Saudi Telecom Company - STC

• المملكة العربية السعودية - الرياض
• مارس 2015 إلى مارس 2016

Team Leader في ZAIN

• المملكة العربية السعودية - الرياض
• يونيو 2012 إلى فبراير 2015

Team Leader for VIP call center in Zain company

Tele Markrting في Global travel club

• المملكة العربية السعودية - الرياض
• يونيو 2010 إلى ديسمبر 2010

• Working at the "Global travel club" as a travel agent in 2010 for 6 month.

secretary في al-saed company

• المملكة العربية السعودية - الرياض
• أبريل 2010 إلى يونيو 2010

• I Worked as a temp secretary as a part time job while I was studying in 2010.

IT في The Centennial Fund

• المملكة العربية السعودية - الرياض
• فبراير 2009 إلى أكتوبر 2009

• Working IT at "The Centennial Fund" in 2009 for 8 month as a volunteer.