nourah alabdulrazzaq

Manager of Customer care department and Social Media at halalah

• Saudi Arabia - Riyadh
• My current job since September 2018

I work now at HalalaH (E-Wallet) Company as Manager of Customer care department
and Social Media .
- I am responsible for the customer care department and part of the social media team
and fraud team as well .
- I report directly with SAMA's Consumer Protac. Department Complaints .
- Supervise day-to-day operations in the customer service department.
- Create effective customer service procedures, policies, and standards.
- Hire and train new customer service agents.
- Controlling the entire department's functions & work flow.
My job involves being around the clock and following up on weekends, holidays and
official holidays because the department is working 24/7
E X

Supervisor at Saudi Telecom Company - STC

• Saudi Arabia - Riyadh
• March 2015 to March 2016

Team Leader at ZAIN

• Saudi Arabia - Riyadh
• June 2012 to February 2015

Team Leader for VIP call center in Zain company

Tele Markrting at Global travel club

• Saudi Arabia - Riyadh
• June 2010 to December 2010

• Working at the "Global travel club" as a travel agent in 2010 for 6 month.

secretary at al-saed company

• Saudi Arabia - Riyadh
• April 2010 to June 2010

• I Worked as a temp secretary as a part time job while I was studying in 2010.

IT at The Centennial Fund

• Saudi Arabia - Riyadh
• February 2009 to October 2009

• Working IT at "The Centennial Fund" in 2009 for 8 month as a volunteer.