Head of ITOT Center of Excellence
Saudi Air Navigation Services
مجموع سنوات الخبرة :11 years, 11 أشهر
•Product Manager overseeing business critical applications and systems, ensuring their lifecycle management.
•Assist in driving technology vision, direction, and architecture for the product category.
•Contribute to successful product release plans and maximize development team efficiency and responsiveness.
•Foster effective communication for release plans, updates, and issue reporting.
•Identify trade-offs, risk mitigation options, and potential product solutions for improved functionality and user experience.
•Lead technical appraisal of software architecture for integration, mergers, or acquisitions.
•Collaborate with stakeholders to identify requirements and prioritize product backlog.
•Collaborate with business partners and teams to develop customer-centric strategies.
•Contribute to cross-organizational projects improving customer experiences.
•Develop customer experience metrics and performance indicators for reporting and refinement.
•Implement processes to measure ongoing customer relationship health and enhance business value.
•Deliver Success Blueprints, KPIs, and Performance Scorecards for key customers.
•Optimize tools for customer onboarding, self-service, and deployment success.
•Promote customer best practices, manage emergencies, and advocate for client needs.
•Lead customer experience and engagement teams, overseeing Voice of the Customer programs.
•Provide leadership and scope of work development for ITOT solutions.
•Monitors outsource function and ensure compliance with policies and regulations.
•Monitor day-to-day activities for policy and procedure compliance.
•Identify opportunities for continuous improvement, considering leading practices and business changes.
•Actively participate in training, mentoring, and coaching subordinates.
•Provide clear direction, prioritize tasks, delegate responsibility, and monitor workflow.
•Promote a high-performance environment aligned with SANS's values.
- Collaborate with other department to determine functional and non-functional requirements for new
software or applications.
- Use tools and methodologies to create representations for functions and user interface of desired
product
- Develop high-level product specifications with attention to system integration and feasibility
- Define all aspects of development from appropriate technology and workflow to coding standards
- Communicate successfully all concepts and guidelines to development team
- Oversee progress of development team to ensure consistency with initial design
- Provide technical guidance and coaching to developers and engineers
- Ensure software meets all requirements of quality, security, modifiability, extensibility etc.
- Approve final product before launch
- Managing the daily operations and priorities for the Operations Administrators.
-Analysis service tickets and drive time to resolution through resource management and escalation.
• Gather specific requirements and suggest solutions.
• Assist with complex production support activities including answering client questions, providing data results, analyzing problems, discussing issues with clients, resolving issues, documentation and providing work estimates.
• Estimating, designing and building complex application solutions.
• Lead/develop recommendations for application solutions.
• Provide leadership to team members, including leading small teams
• Planning, analysis, design, and development of custom mobile applications by support the entire application lifecycle (concept, design, test, release and support)
• Proficiency in architecting/designing/developing large n-tier business systems for high availability and scalability based on HTML5/CSS3/UI5 platform.
• Proficiency in web development including Web API, Java Script, JSON, CSS3, HTML5, SAP UI5 / Fiori.
• Should have good knowledge/experience in UI5 framework.
• Developing application using SAP UI5 .
• Developing application for SAP Fiori.
• Ensuring deliverables meet quality assurance expectations.
• Proactively providing ideas and solutions towards improvements to systems and processes.
• Keeping team members, clients and managers up-to-date on status and issues.
• Excellent verbal and written communication skills.
• Experience in UI5 framework. Web API, Java Script, JSON, CSS3, HTML5, SAP UI5 / Fiori.
• Android and iOS Mobile Development experience.
• Play a key role in the full project lifecycle, from initial set-up of the project to the final delivery of the result.
• Work with the client to analyze their requirements: prepare and participate in workshops, requirement documentation.
• Assist in mapping the requirements into SAP Processes and design the solutions.
• Customize and develop the SAP-system in a project team.
• Testing, assist in the development of test scripts.
• Finalize the configuration & support the solution.
Gather requirements and analyse customer needs.
Working with clients to define the scope of a project.
Follow and check the development phases.
Setup and configure the software (Odoo/SAP).
Help with the go-live and give end-users training sessions.
Defining software, hardware and network requirements
I worked with Nakhla company as a project manger part time.
Negotiating the contracts with the vendor in Switzerland.
Utilized the spreadsheets and database software for simple evaluation to assist in the selling process.
Assigning tasks, leading meetings and implementing initiatives handed down by the general manager. Analyze and implement policies and procedures business plans and initiatives and help in budgeting activities.
Graduation Project: Property Management Mobile application. An Android mobile application to mange property by baying, selling and renting using GPS - Global Positioning System-.
Graduation Project: Breast Cancer Diagnosis System. A system designed to help doctors in the diagnosis. The queue length was reduced considerably and the patients' average waiting time was reduced by 40%.
