Service Delivery Manager
RMGS
Total years of experience :16 years, 2 Months
Responsibilities:
- Oversee the delivery of services or service technology to a company's clients or customers
- Oversee the delivery of all Company Products
- Manage all new comers (.net Developers, Java Developers, IOS Developers, Android Developers, QAs’, UI Developers, UI/UX Designers, Xamarin Developers) till they get probated to be offshored.
- Establish policies designed to ensure consistently high service performance
- Monitor employees and evaluates customer feedback to develop quality improvement processes.
- Define the Service Delivery strategy to achieve effective end to end transactional services
- Management of Service Delivery budgets
- Management of off-shored third-party relationships
- Lead integration activity and change requirements
- Support and develop opportunities for the Service Delivery teams
- Define and monitor the KPIs for Service Delivery Centre
- oversee the delivery of services or service technology to a company's clients or customers
- Establish policies designed to ensure consistently high service performance
- Monitor employees and evaluates customer feedback to develop quality improvement processes.
- Define the Service Delivery strategy to achieve effective end to end transactional services
- Management of Service Delivery budgets
- Management of outsourced third party relationships
- Lead integration activity and change requirements
- Support and develop opportunities for the Service Delivery teams
- Define and monitor the KPIs for Service Delivery Centre
- Analyze Client Requirements
- Setup kickoff meetings with the Clients
- Analyze user requirements
- Prepare project budget.
- Manage budget approvals.
- Run efficient meetings using time management best practices.
- Align project execution with the strategy, mission, culture and ethics of the organization.
- Implement strategies to achieve project objectives.
- Ensure project complies with quality control standards.
- Develop a quality management plan.
- Identify and clear project issues.
- Identify innovative solutions and approaches.
- Sustain a sense of urgency around project critical paths and issues.
- Control changes to project budget
- Communicate with clients on daily basis
- Setup updating/status meetings with clients on Monthly/Weekly basis depending on the progress of the project.
- Manage individual time and stress pressures.
- Deliver project objectives within time, resource and budget constraints.
- Deliver to commitments.
- Responsible for any E-commerce websites as I’m called the “E-commerce Guru”
I oversee the testing team, analyze user requirements, Design Test Plans, test all web projects and often determine what modifications are needed after testing. I also create video training tools for all clients, so that they can learn, understand and use their web products effectively. Additionally, I am responsible for all support ticketing and assisting clients with their needs or potential future needs in regards to their web products.
Testing and learning Pharmaceutical Reports against original requirement and find bugs in the software Application for Biotic Manufacturing
Analyze user requirements, design Test Plans and find bugs in the software product.
Analyze user requirements, design Test Plans and find bugs in the software product.
Analyze user requirements, design Test Plans and find bugs in the software product.
Analyze user requirements, design Test Plans and find bugs in the software product.