Total Years of Experience: 7 Years, 7 Months
July 2017
To April 2020
Customer Service Team Supervisor
at Holidayme
Location :
United Arab Emirates - Dubai
Taking inbound-outbound calls and take to customers’ needs and queries Providing information about travel products and hotel needs
Make bookings, determine charges, and oversee billing and online payments Build strong relations with our guests and passengers
Resolve customers issues and tracking fraud transactions Coordinate between our suppliers and hotels worldwide Training and supervising our new staff
Make bookings, determine charges, and oversee billing and online payments Build strong relations with our guests and passengers
Resolve customers issues and tracking fraud transactions Coordinate between our suppliers and hotels worldwide Training and supervising our new staff
January 2017
To June 2017
Direct Marketing Executive
at Schon Properties UAE
Location :
United Arab Emirates
Demonstrate and provide information on promoted product/service
Create a positive image about the product and lead clients to use it
Distribute invitations and explain what they should do to use the free voucher
Identify interest and understand Client needs and requirements
Report back to the Manager about questions related information
Dollar Rent a Car
Create a positive image about the product and lead clients to use it
Distribute invitations and explain what they should do to use the free voucher
Identify interest and understand Client needs and requirements
Report back to the Manager about questions related information
Dollar Rent a Car
January 2016
To December 2016
Customer Service Representative
Listen and respond to customers’ needs and concerns
Provide information about products and services
Take orders, determine charges, and oversee billing or payments
Review or make changes to customer accounts
Record details of customer contacts and actions taken
Research answers or solutions as needed, Daily and Monthly reports
SOVAC-Equinox Auto Volkswagen Constantine
Provide information about products and services
Take orders, determine charges, and oversee billing or payments
Review or make changes to customer accounts
Record details of customer contacts and actions taken
Research answers or solutions as needed, Daily and Monthly reports
SOVAC-Equinox Auto Volkswagen Constantine
January 2013
To November 2015
Assistant Manager
at Volgswagen
Location :
Algeria - Constantine
Help oversee and manage individual accounts
Create, send, and follow up on invoices
Review and adhere to department budgets
Collect and enter data for various financial spreadsheets
Review and audit financial statements and reports, ensure all calculations and data entries are correct
Collect information for and prepare payroll payments for employees
Create, send, and follow up on invoices
Review and adhere to department budgets
Collect and enter data for various financial spreadsheets
Review and audit financial statements and reports, ensure all calculations and data entries are correct
Collect information for and prepare payroll payments for employees
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