Customer Service Agent
Convergys Philippines
Total years of experience :3 years, 0 Months
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Maintain required records (Purchases, Inventory, Expenses, Gross Sales, Incoming/Outgoing Delivery, Breakages).
• Perform clerical task; Encoding and Filing documents and Monitor office supply levels and reorder as necessary.
• Emails and Call Out Correspondence with Suppliers and Retailers
• Record cash receipts and make bank deposits.
• Adheres to all policies and procedures relating to product age and quality.
• Perform miscellaneous activities directed to support the efficient operation of a warehouse in a dynamic environment.