Nuha Sultan

To be the first line of support for the customer.
Responsible to do the classification for daily issues and follow up the progress with the quality team.
Responsible to monitor and handle the support mail.
Dealing with inbounds call to solve customer issues (Technical - Functional).
Dealing with the quality team to follow up the progress.
Managing the telesales activities.
Attracts potential customers by answering product and service questions, suggesting information about other products and services.
Update the CRM with customer feedback.
Weekly report about changes and updates in telesales and customer care.

Customer Care Agent
As Post-Sales Agent, I was responsible for: contracts, reports, and customer contacts.