Supervisor
CoffeeShop Company
Total years of experience :6 years, 5 Months
•Ensuring customer satisfaction before and after the sale
• Resolve customer complaints regarding sales and services: use customer satisfaction reports as guidance
• Demonstrating professionalism in all aspects of the business, including dress and demeanor
• Enhance the customer shopping experience by providing an exciting and memorable guest service interaction
• Recommending the selection of services or products based on customer needs and desires
• Maintaining and demonstrating knowledge of current promotions and as well as the product knowledge
• Keep sales manager updated on recent insights through daily sales reports
•Maintaining the shop cleanliness and tidiness by arranging the products and merchandising
• Build and maintain customer relationships in order to build strong loyalty
• Communicate with customers to assess and satisfy their needs, and meet or exceed their expectations
• Focus on selling and up selling and achieve the sales target by using advanced sales techniques and product knowledge
• Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display and stock rotation
• Implement all merchandising as per the brand’s visual merchandising guidelines
• Cleaning, prepare stock in hand, participate in inventories
The Assistant Manager is responsible for serving customers on the floor and assisting the Shop/ Department Manager with the effective running of the Shop/Department in order to ensure the highest standards of customer service are achieved and maintained.
Key Accountabilities
Greets customers in a friendly and courteous way in order to ensure they feel welcome and to contribute to a positive overall shopping experience.
Serves customers efficiently and courteously on the shop floor, in the changing rooms and/or at the cash register, in order to ensure the provision of the highest standards of customer service at all points in the shopping experience.
Ensures the effective communication of sales plans and targets to the Shop/Department team, managing performance, developing and motivating employees, in order to ensure the highest levels of performance and the achievement, or exceeding, of sales targets.
Assigns routine and non-routine tasks and duties to Sales Associates, Cashiers and Coordinators, in order to ensure that activities are carried out in the most efficient and effective way.
Assists in the preparation of the staff schedule in order to ensure that the Shop/Department manpower is effectively matched to the shop’s operational requirements that will enable the achievement of the highest standards of customer service at optimum cost.
Participates and assists the Shop/Department Manager in meetings, in order to ensure all Department activities and events are properly understood and communicated.
Reports any operational issue or problem as they arise, suggests solutions and escalates problems as appropriate, ensuring continuous customer service.
Assists and supports the Department Manager and/or Shop Manager in placing product orders and maintaining inventories in order to ensure effective stock management.
Ensures that the shop floor and shelves are kept clean and tidy at all times.
Greets customers in a friendly and courteous way on entry to the shop in order to ensure they feel welcome and to contribute to a positive overall shopping experience.
Serves customers efficiently and courteously on the shop floor and in the changing rooms in order to ensure the provision of the highest standards of customer service at all points in the shopping experience.
Replenishes and re-merchandises stocks on the shop floor on an ongoing basis in order to ensure maximum range and size availability at all times.
Tickets, arranges and displays merchandise, under the direction of the Merchandiser/Manager in order to promote sales.
Helps customers try on clothes, providing advice on fit, style, fashion and colour if required, in order to support purchase decision/s.
Selects and helps customers in locating merchandise in order to meet their needs and desires.
Watches for and recognises security risks and thefts, preventing or handling these situations as far as possible in order to minimise losses.
Maintains knowledge of current sales and promotions, policies regarding payment and exchanges and security practices in order to ensure store policies are adhered to at all times.
