Business Development
Hospitality Marketing Concepts
Total years of experience :13 years, 2 Months
Monitor Team performance and activity
Serve clients, identify their needs and provide feedback on the success of filling jobs
Client Visits - build relationships and review team performance.
Canvass calls - to seek new business opportunities
Write weekly team reports
Collate focus lists
Identify opportunities for business development
Conduct market analysis to generate leads and maintain competitive awareness
Networking with clients, team and group networked branches
Assist the Relationship Manager with collating information relating to applications
Taking active participation in listing companies
People Management
Hold weekly meetings; discuss task delegation and review issues
In conjunction with Relationship Manager set quarterly targets and objectives
Branch communication - encourage respect and open communication
Refresher trainings for policies and products
Assist in the interview and recruitment/retention of team members
Monitoring MIS and discussing it with seniors as well as with sales force
Conducting ABCU Rating of sales force
Take ownership to handle Customer's complaints
Other
Perform auditing and quality checking
Any other duties required
Responsible to generate revenue for the call center
Ensure that each customer receives outstanding customer service as per company & Hotel standard.
Involve with representatives to close the deal
Helped in resolving critical issues related to sales, and escalated important matters to upper management.
Process sales transaction and ensure all related documentation is complete and accurate.
Communicate with clients to improve and develop business relationships cordially, in addition to maintaining constant follow-up on their feedback.
To keep balance between pay roll - accrual & contractual -
Maintain Program Profit Margins as per Company’s Policy
Maintain Local Telemarketing payroll accordance with Company Policy
Manage - HR Policy’s for the Team including attendance & annual leave to the HR
Managing and training a hardworking, results-oriented sales force. Helping with several management functions to support sales functions.
Work closely with the team for new customer acquisitions and telemarketing promotions
Review team performance on weekly basis
Prepare weekly reports along with Manager’s performance report
Prepare revenue summary on weekly basis
Key Achievement:
Increased sales (Hilton hotel) from year 2011 to year 2015- Deliver Client Hotel contracted membership sales targets whilst also maintaining HMC policy’s, standards Profit margins and integrity at all times.
Main Activities
Consistent follow-up on assignments to ensure target deadlines are met
Aggressive & strategic Fieldwork that ensures smooth & consistent selling.
Proposing & adding new companies to the Bank’s database to enhance retail business.
Providing guidance & leading the new colleagues.
Keeping pace with changing market trends and developing strong in-depth product knowledge.
Preparing End to Days Reports.
Work with the Team for the Monthly Achievements.
Very well trained to open new accounts for pay roll with KYC procedure
Marketing the Bank products to clients.
Telemarketing for personal installment loans
Sale Co-ordination.
Preparing and screening of document as per CITI Groups CIPP (Customer Investigation Program Procedure)
Follow up for status and verification.
Main Activities
To develop, increase and profitably manage the Advance and personal banking customers’ portfolio. This includes:
Identifying new cliental.
Proactive cross selling of profitable banking products/services, especially higher value investment products
Ensures high customer standards of customer service and proactive contact with customers on portfolio
credit cards /PIL/Account opening
Education