Senior Clerk
BPO+
Total years of experience :8 years, 7 Months
Senior Clerk- Women’s Hospital/ Referral Booking Management System
(November 2013 - June 2017)
o Entry, Update and maintain database of referrals received from HMC
primary health centers, other hospitals and private clinics.
o Sending referrals for triage following registration and scanning in cerner and medicom.
o Creating orders(for paper referrals), updating disposition codes in cerner.
o Schedule obstetrics, gynecology, infertility, EPAU etc… appointments as per triage decision using cerner while trying to accommodate patient
convenience and preferences when possible.
o Contact patients and provide detailed information regarding the appointment type, location, required documents etc.. Anticipate and answer their queries.
o Reschedule appointments as per Hospital requirements and patient requests.
o Generate reports such as E Referrals, Appointment details for processing and to dispatch to the charge nurse.
Check and verify appointment status, finalize referrals and dispatch to medical records.
Senior Clerk- National Center for Cancer Care & Research/ Referral Booking Management System
(June 2017- present)
o Daily activities in processing and scheduling appointments such as Oncology, Hematology etc…
o Schedule / Reschedule appointments for Urgent Suspect Caner (USC) patients within 48 hours for a number of specialties such as General Surgery, Neurology, Dermatology, Uro Oncology, Orthopedic, Gyn Oncology, Chest Pulmonology etc... (Scheduling appointments for Hamad General Hospital, Rumailah Hospital, Bone and Joint Center)
o Coordinated with Patient Pathway Coordinators to arrange urgent appointments for USC patients and data updation in Sharepoint.
o Corresponding with doctors, and other department representatives as and when required
o Assist in completing monthly reports.
Dealing with customers and giving them necessary information regarding our products, on-going rates and charges.
Sending telex transactions to countries (mainly to Sri Lanka & occasionally to Pakistan and India) as per customer requirements.
Held responsible for all inward and outward remittances through Western Union.
Sending cash remittances to all countries via popular money transfer products like, IREMIT, Habib Express etc…
Upload and Approve e-banking transactions online, through Commercial Bank of Ceylon website.
Responsible for daily reconciliation for Western Union money transfer.
Sort, arrange and label vouchers in order provide assistance in daily reconciliation and filling process.
Verifying the authenticity of documents and information provided by the customers through observations and telephone conversations.
Checking the compatibility of loan applications with Bank rules and regulations. In case of deviation and discrepancies occur as per the set rules and regulations of the bank recommend to proceed through justification.
Raise memos and obtaining special approval from relevant authorities including the Credit Committee of the bank when required.
Enter relevant data and process the loan using software applications of the bank.
Recommending only the potential housing loan application for approval while the other loans recommended for rejection.
Administration of special clearances from ‘The Employees Trust Fund Board’ to proceed “Viyana” housing loans.
G.C.E (A/L) Examination 2006 , Muslim Ladies College, Colombo- Subject Grade Accounting B Economics A Business Studies A General English A