IT Manager
Teleperformance
Total years of experience :16 years, 6 Months
Implemented customer satisfaction survey platform • Designed and implemented GIS collection project • Use of Aerial Drones for GIS mapping (trail) • Implemented vSphere, Veeam, Exchange and ManageEngine • Following up with employees tasks • Generating weekly reports for management • Analyze network utilization and identify abnormalities • Provide IT consultation • Monitor general Infrastructure status • Manage team and distribute projects and tasks • Budget preparation
- Onsite SME working with Abu Dhabi Police
- Training in security and GIS implementations
- Training Abu Dhabi Police state of the art laser scanning and imaging technologies.
- Onsite support for Abu Dhabi police on behalf of Airbus DS
- Technical documentation writing.
- Ability to take complex tasks and create effective work flows for implementing project deliverable.
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- Develop and Maintain IT Security & Controls, BCP/DRP and Risk assessments
- Assessing global backup team in sites activities
- Established a good relation with Du & Etisalat
- Units internal assessment & key controls verification
- Migration coordinator for 500+ users from Win XP/Lotus notes to Win 7/Exchange
- Managing an in-house Data Center with up to 70 Servers
- Saved 500.000$ on our yearly bills with Du Telecommunication
- Provide Level 2 onsite support.
- On-call travel engineer for travel to remote sites globally.
- Designed and implemented a long range wireless 5Ghz link
- Onsite VSAT Support
- Escorted SOC IT to KL and trained them on ExxonMobil Operations
- NOC Analysis
- Implementation of VOIP
- Monitoring/Analyzing Network traffic
- Identifying Security Threats
- Assessing Global Affiliates on accessing corporate network
- Assessing developers in delivering Oracle training to end users.
- Studying business flowchart to assess developers on ERP customization.
- Level 2 onsite IT support.
Employed in the same institute as an IT Technician to prepare me for my career
