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Obaid Al-Enazi, IT Applications & Internal Systems Manager

Obaid Al-Enazi

IT Applications & Internal Systems Manager·Agricultural Development Fund (ADF)

Saudi Arabia

Bachelor's degree, • Bachelor of Business Administration

Work experience

Total years of experience: 14 years, 3 months

IT Applications & Internal Systems Manager

November 2024 - Present

Agricultural Development Fund (ADF)

Riyadh, Saudi Arabia

November 2024 - Present

• Manage enterprise internal systems including CRM, ERP, lending platforms (LOS/LMS), and electronic
payment systems.
• Apply IT governance and ITIL practices: Incident, Problem, Change, Service Request, SLA, Availability, and
BCP.
• Oversee internal and external digital platforms supporting operations and beneficiary services.
• Manage system integrations and secure data exchange with government and financial entities.
• Lead full system lifecycle (SDLC): requirements, analysis, design, development, testing, deployment, and
continuous improvement.
• Lead system enhancement and automation projects using PMP and Agile methodologies.
• Drive automation initiatives to reduce manual workload and improve operational efficiency.
• Manage vendors, contracts, and SLAs to ensure service quality and compliance.
• Ensure stability, availability, and continuity of mission-critical systems.
• Support digital transformation by modernizing platforms and improving user experience.
• Develop and implement Business Continuity and Disaster Recovery (DR) plans.

Key Achievements
Company industry:
Financial Services
Job role:
Finance and Investment

IT Applications & Internal Systems Manager

November 2018 - November 2024

Saudi Payments

Riyadh, Saudi Arabia

November 2018 - November 2024

• Managed enterprise internal applications including CRM, service portals, and integration platforms.
• Oversaw system performance, availability, and operational stability.
• Led unification of monitoring and observability tools into a centralized control platform.
• Directed automation initiatives to streamline workflows and reduce manual processing.
• Supported the centralized command center and service desk operations.
• Managed vendors, contracts, and SLAs to ensure service quality.
• Coordinated with business and technical teams to deliver enhancements and resolve incidents.

Key
• Improved internal systems availability to 99.98%.
• Unified monitoring tools into a centralized observability platform.
• Automated internal services and workflows, reducing processing time.
• Enhanced CRM and service portal performance and stability.
• Strengthened vendor performance through structured SLA governance.
Company industry:
Financial Services

CRM, Digital Channels & Payments Specialist

July 2013 - November 2018

The Saudi Investment Bank (SAIB)

Riyadh, Saudi Arabia

July 2013 - November 2018

• Managed CRM systems and integrated them with digital banking channels.
• Oversaw online banking, mobile banking, IVR, and branch service platforms.
• Managed loyalty program systems and related integrations.
• Coordinated with business and technical teams to enhance digital services.
• Implemented LOS approval workflows inside CRM for loans, credit cards, and product applications.
Company industry:
Banking

Business Analyst – CRM & ERP Systems

March 2012 - July 2013

Human Resources Development Fund (HRDF)

Riyadh, Saudi Arabia

March 2012 - July 2013

• Analyzed and enhanced CRM and ERP systems supporting internal operations.
• Gathered business requirements and identified system gaps.
• Coordinated with technical teams to deliver system improvements.
• Supported testing, deployment, and validation of system changes.
Company industry:
Human Resources Outsourcing
Job role:
Banking

Education

King Faisal University

January 2017

January 2017

Bachelor's degree, • Bachelor of Business Administration

Saudi Arabia

King Faisal University

January 2013

January 2013

Bachelor's degree, Bachelor of Business Administration

Saudi Arabia

GPA (point): 3.55 out of 5

GPA (point): 3.55 out of 5

Institute of Public Administration

January 2011

January 2011

Diploma, Business And Information Technologies

Saudi Arabia

GPA (point): 3.75 out of 4

GPA (point): 3.75 out of 4

-Communication skills -Concept of marketing -Business Management -statistic, Computer skills -sales Management -Promotion -distribution -marketing Research -fundamental of sales -Microsoft Excel application in sales

Institute of Public Administration

January 2007

January 2007

Diploma, Business Administration

Saudi Arabia

Skills

Development
Expert
Development
Expert
Application Management
Expert
Application Management
Expert
IT Management
Expert
IT Management
Expert
Information Technology
Expert
Information Technology
Expert
Electronic Payments
Expert
Electronic Payments
Expert
business Anaylst
Expert
business Anaylst
Expert
CRM Business Analyst
Expert
CRM Business Analyst
Expert
IT Development
Expert
IT Development
Expert
IT Operations
Expert
IT Operations
Expert
Application Manager
Expert
Application Manager
Expert
Quality Assurance
Expert
Quality Assurance
Expert
Reporting and planing
Expert
Reporting and planing
Expert
budget managment
Expert
budget managment
Expert
Vendor managment
Expert
Vendor managment
Expert
Budget Planing
Expert
Budget Planing
Expert
ERP system
Expert
ERP system
Expert
Entegration
Expert
Entegration
Expert
Business Development
Expert
Business Development
Expert
Product manager
Expert
Product manager
Expert
Program Manger
Expert
Program Manger
Expert
Operations
Expert
Operations
Expert
IT Management
Expert
IT Management
Expert
Oracle
Expert
Oracle
Expert
Agile Project Management
Expert
Agile Project Management
Expert
Business Analysis
Expert
Business Analysis
Expert
ITIL
Expert
ITIL
Expert
Project Management
Expert
Project Management
Expert
IT Project Management
Expert
IT Project Management
Expert
PMP
Expert
PMP
Expert
Management
Expert
Management
Expert
Business Ideas
Expert
Business Ideas
Expert
Call Center Development
Expert
Call Center Development
Expert
Callcenter
Expert
Callcenter
Expert
Word Of Mouth Marketing
Expert
Word Of Mouth Marketing
Expert
Customer Service
Expert
Customer Service
Expert
COMPUTER SYSTEMS
Intermediate
COMPUTER SYSTEMS
Intermediate
AUTOMATION
Intermediate
AUTOMATION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
DATA EXCHANGE
Intermediate
DATA EXCHANGE
Intermediate
DIGITAL MEDIA
Intermediate
DIGITAL MEDIA
Intermediate
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
LOANS
Intermediate
LOANS
Intermediate
SOFTWARE MODERNIZATION
Intermediate
SOFTWARE MODERNIZATION
Intermediate
VENDOR MANAGEMENT
Intermediate
VENDOR MANAGEMENT
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
ENTERPRISE INTEGRATION
Intermediate
ENTERPRISE INTEGRATION
Intermediate

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Certifications
Agile / SAFe
ITIL 4
PMP
PMP
Jan 2020
ITIL 4 Foundation
May 2017
Show credentials
Business Continuity Management System (BCMS)
Jan 2020

Hobbies

  • Photography & Visual Production.
    Advanced practitioner in DSLR photography and studio lighting setups. Proficient in high-resolution 360° panoramic imaging and post-production using Adobe Suite and DaVinci Resolve. Experienced in managing professional studio environments, focusing on technical precision, visual storytelling, and high-quality digital content creation