ICT Presales Expert Engineer
ORANGE (Jordan Telecom Group)
Total years of experience :16 years, 9 Months
Tender Management covering (Bid Bond, understand RFP requirements, build design and BoQ).
Understand Tender Terms & Conditions by filling compliancy and define responsibility matrix and SOW.
Support Sales team for understanding and answering Enterprise customer requirements and build suitable solution.
Review and understanding customer RFP's, RFQ's to formulate the proper technical answer for such requests.
Design customer technical high level solutions architecture
Prepare BoQ that fulfill customer requirement.
Register deal on vendor portal and prepare BoQ Quotation for pricing negotiations.
Negotiate Vendor regional sale manager regards prepared quotation to get final best prices.
Discuss & Finalize the proposed solution with Orange Engineering team.
Formulizing the final technical and financial proposal to answer RFQ/RFP
Solution budgeting, pricing and costing preparation.
Build Business Case that covering customer requirements and negotiate final prices with finance team.
Assist marketing for lunching new service and service delivery process.
Supporting project manager for best understanding technical solution to ensure smooth service delivery.
Building technical proposals for daily quotations requests.
Arrange meetings Face-to-face/Remote with customers for best understanding their requirements to validate the suitable solution that cover their needs.
Present target solutions and prepare a proof of concept for the agreed setup with customer to simulate target solution.
Evaluation supplier quotations,
Prepare Technical proposal for Mega project (Abdali-Boulevard, Saraya Aqaba, Ayla Aqaba, Abdali Medical Center ….etc) that are distributed across the kingdom including solutions, costing
Support customer care team with major customer (Enterprise) complaints through designing, implementation and resolving tickets.
Project management for ICT projects related to strategic customers and mega project
Support Sales team to understand customers requirements and propose suitable solution related to Telecom and ICT services.
Support Sales Team to understand customer requirements related to Telecom and ICT services including (LAN, Wi-Fi, CCTV, SD-WAN, security and VoIP).
with vendors & suppliers
•Manage and Coordinate Work flows for new project between other departments (Marketing and operation teams) based on marketing new request.
•Follow up the projects to ensure that these projects will be executed on time.
•Implement and manage IEC network during elections day and coordinate with all teams for smooth service delivery.
•Define the prerequisites needed for new service and prepare the requirements documents.
•Implement and configure new Fortinet firewall FD3700D as mobile Gateway.
•Configure Nat service for Mobile and WiFi Events using Juniper MX960.
•Design and implement election network setup @ main and DR site with VPN load-balancing.
•Implement and configure new WiFi Challenges that is managing by controller (Cisco and Ruckus).
•Implement and configure FTTH service using Icotera modems
•Implement and configure active-backup services (IPVPN, AVPN, 3G, SHDSL, ADSL) using Cisco routers (888, 887, 892, 1941).
•Support and cover Wi-Fi service for uncovered events (Sofex2014, Citadel, Amman Stadium coverage …etc).
•Implement and configure services (L3VPN, L2VPN, and ILL) over MPLS network using Alcatel-SR7750 (Services-Router7750).
•Implement and configure 3G-backup solution as backup solution for main Link using IPSec technology.
•Implement and configure network connectivity through secure international link between Orange-Jordan and France Telecom (that pass traffic through ASA5580 and Juniper ISG2000).
•Firewall Migration project from Juniper which include:
Migrate all PIX firewalls to new ASA5580.
Migrate ISG 1000 into ASA5580.
Migrate gateway PIX firewall into ISG1000.
•Configure and Implement VRRP and VRRP-E over brocade ADX1000.
•Configure Parental Control and caching services for Bluecoat SG8100.
•Implement new service (NAT, PAT, MPLS...etc).
•Implement and Configure L3 redundancy protocols (HSRP, VRRP, GLBP).
•Implement and configure (STP, MSTP).
•Monitor the traffic and define the policy for QoS configuration.
•Inter-VLAN routing using router and Multilayer switch.
•Configure the IPSec VPN technology.
•Cisco Router & switch, and Firewalls configuration as well as alcatel SR7750 for MPLS services(VPLS, VPRN, E-Pipe).