Program Manager
Hospitality Marketing Concepts
Total years of experience :14 years, 0 Months
• Ensure efficiency, productivity and profitability of the program.
• Ensure adherence to admin, finance and HR policies.
• Responsible for the financial and smooth operations of the program.
• Maintain client relations and development of business growth. Introduction of existing and new contacts within the hotel, recreational and leisure industries and assisting with the nurturing of resulting relationships with the aim of business generation.
• Responsible for program/office opening/closing and ensuring policies are being adhered to.
• Staff management - telemarketers through yearly/quarterly key performanceand development reviews.
• Development of business strategies and tactics in pursuit of HMC’s goals and objectives.
• Development of related operational and financial plans and forecasts.
• Organization, advertisement, research, promotion and development of hotel and hospitality marketing schemes.
• Set up, administration, control and after sales service of hotel and hospitality marketing programs.
• Effectively, recruit, train and motivate a team of telemarketers.
• Conduct regular orientation for the personnel of the participating client.
• Provision of promotional material including marketing collateral, copy, sales script and design.
• Develop quarterly marketing action plan for the program assigned.
• Providing customer service support.
• Identify opportunities, produce leads and book appointments for the sales force with the emphasis on high quality leads.
• Develop creative pitches and propositions aimed at specific industry sectors.
• Use of initiative to identify and follow up opportunities with companies who are not already on the database.
• Manage the database to a high degree of accuracy to ensure targeted marketing activity can take place to generate new business.
• Work closely with the marketing team to achieve sales objectives.
• Attend monthly meetings with corporate account managers to update information and discuss any issues.
• Contribute to the team performance by sharing and implementing best practice ideas.
• Provide team members with trainings about dealing with children.
• Motivate and inspire team members.
• Demonstrate toys to children.
• Exceeding sales targets through award winning customer service.
• Assisting the Management Team in the efficient running of daily operations.
• Maintaining effective communications with team members and upholding high standard of visual merchandising.
• Accurately and efficiently run till operations.
A-levels: Mathematics, Physics, Arabic 8 GCSEs Overall Percentage: 85.3%