Area manager
Roost
Total years of experience :10 years, 5 Months
Coordinating the operations of three branches
Recruiting and hiring
Training the new and current employees
Responsible for the inventory process
Ensure the quality of the food and safety practices
Responsible for achieving all the sales targets
Creating reports in different areas to keep the management updated
Performing evaluation for the whole team
Coaching & guiding the team to meet the company's needs and wants
Handling customer complains in a professional manners
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Orientation sessions for the new hired
•Preparing training programs
•Preparing exams (for waiters, runners and leaders)
•Data entry
•Prepare schedule for the new candidates for interviews
•Preparing exit interviews
•Checking daily attendance
•Checking tips sheet and the distribution
•Preparing uniform requisitions
Staff schedules
•Create a report to update the company for the team’s progress
•Training new employees
•Preparing evaluation for the team
•Managing operations
•Solving customer complaints
•Preparing, and holding general meetings
•Managing daily and monthly inventory
•Attended also to many seminars and trainings related to leadership, food safety, sales, management and customer care.
Managing daily operation
•Preparing daily briefing for the team
•Training the new employees
•Preparing section rotation for the waiters and runners
•Solving customer complaints
•Dealing with closing and opening procedures( Cash money, commission and inventory)
Customer service, taking orders and providing all their needs
•Training the new hired employees
•Brining guest satisfaction, also exceeding their expectations
•Attended many seminars and trainings related to customer care, communication skills, team work, food safety and selling techniques
