Ohoud Baghdadi

● Managed payroll, social insurance, and medical insurance processes, including registration, deletions, and updates.
● Handled contract documentation and issued identification letters and experience certificates.
● Organized end-of-service procedures, vacations, business trips, and re-entry/exit processes.
● Added new employees to the SAP system, managed loans, and uploaded Wage Protection System (WPS) files.
● Prepared annual budget estimates

● Managed payroll, vacation payments, and end-of-service settlements.
● Monitored attendance, enforced disciplinary actions, and handled GOSI calculations and payments.
● Processed labor card paperwork, Iqama renewals, and exit/re-entry permits.
● Coordinated with government authorities to ensure timely task completion and controlled travel-booking costs within the
budget.

● Managed HR operations including payroll, vacation payments, end-of-service settlements, and GOSI
calculations/payments.
● Supervised recruitment processes from conducting interviews to issuing job offers, ensuring compliance with
procedures.
● Provided counsel on HR policies and Saudi labor law, ensuring company policies align with regulations.
● Processed labor card paperwork, Iqama renewals, exit/re-entry permits, and provided recommendations for promotions
and annual increments, as well as managing disciplinary issues and grievances.

Interacted directly with customers to address inquiries and resolve complaints efficiently.
Collected and assessed pertinent information regarding product and service inquiries.
Provided pricing, delivery details, and organized workflow to meet customer deadlines, while coordinating with internal
departments.

Providing advice, information, and assistance to customers to meet their needs
Ensuring prompt and efficient response to all customer inquiries and needs.
Managing customer relationships professionally and amiably to enhance customer satisfaction and loyalty to the
company.
Improving customer experience by offering effective solutions and enhancing internal processes.

. Providing advice, information, and assistance to customers
Ensuring prompt and efficient service for all customer
Addressing customer inquiries and resolving them promptly