Ojetola Olawale Afeez

As a student assigned under the supervision of the Hardware unit in the IT department of the organization.
•Assigned with the responsibility of attending to hardware issues within the organization.
•Maintaining the condition of the office and necessary repairs regarding hardware issues.
•Responsible for staff enquiries and complaints regarding hardware issues.

Greeted and welcome clients and guests
•Monitored all customer queries and handle them professionally and maintain excellent customer service.
•Ensured all clients are effectively and efficiently served in the shortest time possible.
•Coordinates with department Supervisor to ensure that procedures are followed as per company procedures.
•Ensure Document Management accordingly to established procedures or standards (documents numbering, formats, issuance, review, dispatch, recording and archiving)
•Maintain and manage electronic and hard copy documents as required
•Process incoming documentation (registration in the DMS, internal distribution, archiving)
•Process outgoing documentation (transmit to Client and Suppliers/3rd parties)
•Makes sure that controlled copies of latest approved documents and drawings are distributed internally and externally (Clients and Suppliers)
•Carried out relevant research as required and requested by Customers as per company guidelines.
•Took full responsibility for the dealing with relevant customer complaints, queries and requests.
•Train new student/employee how to manage and handle customer diligently
•Focus on the typing and graphics aspect for students.
•Check business rivals weakness and explore it for the company benefit.
2011-2013

Greeted and welcome clients and guests
•Monitored all customer queries and handle them professionally and maintain excellent customer service.
•Ensured all clients are effectively and efficiently served in the shortest time possible.
•Coordinates with department Supervisor to ensure that procedures are followed as per company procedures.
•Carried out relevant research as required and requested by Customers as per company guidelines.
•Took full responsibility for the dealing with relevant customer complaints, queries and requests.
•Train new student/employee how to manage and handle customer diligently
•Focus on the typing and graphics aspect for students.
Check business rivals weakness and explore it for the company benefit.