Customer Service Associate
EMAAR Entertainment (Reel Cinemas), Dubai.
Total years of experience :13 years, 11 Months
DUTIES AND RESPONSIBILITIES
• Greeted customer and provided them with information based on their movie, also informing the guest on special offers and rewards.
• Handling large number of customer on a daily basis and ensuring complete satisfaction
• Improved customer service rating, since taking position through implementation of standard of operation of the cinemas.
• Dealing with inquiries and answering calls from news and existing customer
• Filed paperwork prepared box office report.
• Ensures that all areas of the theatres are within company standards, including quality, service, cleanliness, safety, security and maintenance program. Implement corrective actions for all theatres deficiencies found via internal/external auditors.
• Located and led patrons to specific seats within the theatre
• Informed patrons about show times, intermission and show ending.
• Documented any observed safety hazards and reported them to the duty manager.
• Explained weekly and monthly promotions to Customer.
• Ensured public safety of customers within the cinemas facility.
• Assigned responsibilities for opening and closing theatre for the day, complying with the company policies.
DUTIES AND RESPONSIBILITIES
• Welcoming the customers with sincere smile and greeting and Assisted the customer by packaging bakery products.
• Ensured smooth workflow within the department through effective teamwork and proper communication with co workers and superiors.
• Strived to continuously improved job performance and generate sales by suggestive selling and interacting with customers
• Provided quality customer service and offering customer assistance
• Used the product handling procedures and controls damages according to company standard operating procedures (SOP).
• Carrying out stock replenishment.
• Ensuring all area of the store remain tidy at all times
DUTIES AND RESPONSIBILITIES.
• Monitor competition by gathering current marketplace information on pricing, new products, schedules, and merchandising techniques
• Communicated sales promotions to customers to grow boast sales
• Maintain the visual merchandising rules and making sure all items are well displayed.
• Handling customer complaint to ensure customer satisfaction and also providing high standard of after sales service.
• Sales and leased of light weight equipment such as poker vibrator and concrete mixers etc.
• Provide administrative assistance and follow up client by calling on the phone.
• Keep management informed by submitting activity and result report achieved sale target on a monthly basis
DUTIES AND RESPONSIBILITIES
• Welcoming the customers with sincere smile and greeting.
• Cross selling and link selling in various departments to increase added transaction value.
• Maintain the visual merchandising rules and making sure all items are well displayed.
• Liaising with the manager on current customer needs, achieving sales store target/department target.
• Selling of wrist watches, flower vessel, chandelier lighting, motif lighting, crystal balls, children toys, decorative accessories, branded shoes, clothing’s etc.
• Request for fast moving items.
• Comply with inventory control procedures.
• Emphasized product features based on analysis of customer needs.
• Suggest ways to improve sales(e.g. planning marketing activities, changing the store design)
• Provide administrative assistance and follow up client by calling on the phone regarding the new arrivals
• Opening sales and closing the sale with appreciation
Health science is the discipline of applied science which deals with human and animal health. There are two parts to health science: the study, research, and knowledge of health and the application of that knowledge to improve health, cure diseases, and understanding how humans and animals function