olfa houizi

PLEASE SEE MY ATTACHED CV
MOBILE PHINE 94977041

Job responsibilities:

o Maintain a focused relationship with customers thru good communication.
o Management and supervision of the retail shop in an ultra modern complex.
o Implement sales and strategic plans of the company.
o Analyze customer needs, profile and buying habits.
o Supervise, lead and motivate staff to attain objective and growth of the company in the market.
o Prepare and submit all reports required by the Company(from sales reports to inventory reports)
o Prepare administrative report for the showroom.
o Directly reports to the Managing Director all maters pertaining showroom activities.
o Highly experienced in training and motivating teams, obtaining in a little time a dynamic and competitive
o team with vocation of high sales output and exceptional customer service.
o Initiative and have clear goal of business to achieve sales targets.
o Maintain data-base of all acquired customers for telemarketing and updates of new collection and
o any other related activities.
o Analyze store requirements and provide company with strategic plans suitable for the customers.
o Ensure highest standard visual merchandise is maintained and implemented in the showroom.
o Provides customized orders for customers as per required.

Job responsibilities:
o Perform sales and marketing strategies of the Company.
o Maximize sales thru direct customer contact and promotions.
o Perform cashiering job utilizing highest standard computerized point of sales system
o Order and receive merchandise from the warehouse.
o Maintain an orderly and attractive display of all items in the showroom.
o Provide clear definition of the available merchandise to customer.
o Stocks inventory /as per required by the Company.
o Assist customers in their needs. Provide details and product knowledge/specifications.
o Assists customers from pre-buying to post buying activities.
o Asssists in product deliveries/follow up to the Warehouse.
o Assist customers service for some complaints on returns and other issues.

Job responsibilities:
o Perform sales and marketing strategies of the Company.
o Maximize sales thru direct customer contact and promotions.
o Perform cashiering job utilizing highest standard computerized point of sales system
o Order and receive merchandise from the warehouse.
o Maintain an orderly and attractive display of all items in the showroom.
o Provide clear definition of the available merchandise to customer.
o Stocks inventory /as per required by the Company.
o Assist customers in their needs. Provide details and product knowledge/specifications.
o Assists customers from pre-buying to post buying activities.
o Asssists in product deliveries/follow up to the Warehouse.
o Assist customers service for some complaints on returns and other issues.

Job responsibilities:
o Ensure 100% Customer Satisfaction is provided to all customers.
o Encourage up selling to customers by providing full product knowledge/details.
o Participates in promotional campaigns to boost up showroom sales as per individual sales target requirement.
o Assist customers from pre-buying to post buying activities+ on time deliveries as required schedule.
o Participates in periodic stock takes.
o Responsible for area visual merchandise and maintain physical stock availability at the showroom
o Awarded for the achievement of personal monthly sales target.
o Reports directly to the Showroom Manager.
o Assist customer service on attending customer complaints/returns and other issues.



Alalamiyah United For Touristic Projects Co. \{\}

* Executive Secretary :


- Handling all the personnel activities for the employees Including the Residencies, the employees requests, the leaves and the Compensation . -
Supervising the employers of call center how answering the phone . -
- Handling the entire secretarial job .
Handling the Incoming calls from inside & outside Kuwait -
Handling and solve the clients complains .-
* JOB RESPONSIBILITIES
Prepare, send and Receive various types of business and official Report .-
Sending and receive faxes. -
-Arranging filing system .
Fixing an appointment with customers and foreign visitors. -
Preparing over time of the stuff .-
-Receiving and sending e mail and attachment file .
Directing incoming phone calls to appropriate departments .-
-Responsible for updating stuff file : resignation, termination .
Sending necessary information to HR division .-
- Photocopier and other office equipment . clients complains

EDUCATIONAL BACKGROUND:


UNIVERSITY: University of Work - Tunisia
Specialty: Human Resource
COURSE: Info center Institute ( computer ICDL ) -tunisia
GPRS ( SYSTEM ) Followings cars any were & any
time system related by internet and satellite















TRAININGS AND SEMINARS ACQUIRED




TUNISIA BUSINESS FOR SOCIAL PROGRESS


1. Human Resources Seminar

Job Description

*. To keep all Employees files up to date with CVs, copies of certificates and passport, and other documents as instructed by HR Manager, and submit reports on gaps in filing system to HR Manager as requested.
*. To keep all Employees files up to date with observation reports and other documents as instructed by Manager, and submit reports on gaps in filing system to Manager as requested.
*Assists Management/ HR Manager in the recruitment process.
*.Maintains employee personal files & update them
*.Update employees records on daily basis for payroll purposes.
*.Update the employee leave details & attendance.
*.Prepare the daily attendance report.
*.Archives pertinent HR records.
*.Prepare the relevant reports when required by the management.
*Co ordinate with the receptionist for attendance.
*.Maintain Annual Leave schedule of all the employees.
*Takes in-charge of HR Department in the absence of HR Manager.
*.Coordinate with the IT department on any issues relating to e-mails, time and attendance system
. Follow up with the Insurance Company with all employee related issue... (e.g. medical claims, additions and deletions...etc).

I will be awaiting a response and am highly grateful an opportunity given to work and prove my skills in your prestigious firm.
\[pic\]
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First name hidden Last name hidden

Mobile No. Salmiya, Kuwait

Job responsibilities:
o Ensure 100% Customer Satisfaction is provided to all customers.
o Encourage up selling to customers by providing full product knowledge/details.
o Participates in promotional campaigns to boost up showroom sales as per individual sales target requirement.
o Assist customers from pre-buying to post buying activities+ on time deliveries as required schedule.
o Participates in periodic stock takes.
o Responsible for area visual merchandise and maintain physical stock availability at the showroom
o Awarded for the achievement of personal monthly sales target.
o Reports directly to the Showroom Manager.
o Assist customer service on attending customer complaints/returns and other issues.



Alalamiyah United For Touristic Projects Co. \{\}

* Executive Secretary :


- Handling all the personnel activities for the employees Including the Residencies, the employees requests, the leaves and the Compensation . -
Supervising the employers of call center how answering the phone . -
- Handling the entire secretarial job .
Handling the Incoming calls from inside & outside Kuwait -
Handling and solve the clients complains .-
* JOB RESPONSIBILITIES
Prepare, send and Receive various types of business and official Report .-
Sending and receive faxes. -
-Arranging filing system .
Fixing an appointment with customers and foreign visitors. -
Preparing over time of the stuff .-
-Receiving and sending e mail and attachment file .
Directing incoming phone calls to appropriate departments .-
-Responsible for updating stuff file : resignation, termination .
Sending necessary information to HR division .-
- Photocopier and other office equipment . clients complains

EDUCATIONAL BACKGROUND:


UNIVERSITY: University of Work - Tunisia
Specialty: Human Resource
COURSE: Info center Institute ( computer ICDL ) -tunisia
GPRS ( SYSTEM ) Followings cars any were & any
time system related by internet and satellite















TRAININGS AND SEMINARS ACQUIRED




TUNISIA BUSINESS FOR SOCIAL PROGRESS


1. Human Resources Seminar

Job Description

*. To keep all Employees files up to date with CVs, copies of certificates and passport, and other documents as instructed by HR Manager, and submit reports on gaps in filing system to HR Manager as requested.
*. To keep all Employees files up to date with observation reports and other documents as instructed by Manager, and submit reports on gaps in filing system to Manager as requested.
*Assists Management/ HR Manager in the recruitment process.
*.Maintains employee personal files & update them
*.Update employees records on daily basis for payroll purposes.
*.Update the employee leave details & attendance.
*.Prepare the daily attendance report.
*.Archives pertinent HR records.
*.Prepare the relevant reports when required by the management.
*Co ordinate with the receptionist for attendance.
*.Maintain Annual Leave schedule of all the employees.
*Takes in-charge of HR Department in the absence of HR Manager.
*.Coordinate with the IT department on any issues relating to e-mails, time and attendance system
. Follow up with the Insurance Company with all employee related issue... (e.g. medical claims, additions and deletions...etc).

I will be awaiting a response and am highly grateful an opportunity given to work and prove my skills in your prestigious firm.
\[pic\]
-----------------------
First name hidden Last name hidden

Mobile No. Salmiya, Kuwait