Executive Assistant to Sr. Manager/Director
KHIDMAH LLC
Total years of experience :6 years, 0 Months
• Providing high level support for Sr. Manager and Director of Services department office, in a prompt, accurate and systematic manner with meticulous attention to details
• Scheduling, organizing and coordinating meetings, site inspections, travel arrangements and itineraries, vehicles, business and personal appointments, various events with clients, candidate interviews, etc.
• Attending and preparing management meetings - produced and edited minutes of meetings, presentations, letters, memoranda, legal and financial documentation for government and private sector tenders, producing business proposals and marketing materials for third parties, etc.
• Compiling official business proposals for potential clients in government and private sector; Assuring to meet closing dates /‘dead-lines’ for tendered projects and submitted documents while daily reporting on client’s feedback
• Creating and maintaining electronic and physical records and filing system; Ensuring confidentiality of all correspondences, contracts and related files
• Daily liaison with government institutions, banks, corporate clients
• Establishing office priorities, resolving problems, office and facility issues; Reviewing department procedures, indicated management action to improve SOP’s
• Interacted and maintained open lines of communication among senior executives, management members of all departments, middle management and administrative staff
• Providing required assistance in order to promote good business relationships and maintain positive image of the company
• Answering a high volume of calls/emails/faxes and in-person inquiries
• Taking proactive steps in Manager’s absence; manipulating any additional ad-hoc requests; Conducted Internet research on competitors and new opportunities on the market, etc.
Dec 2008 till Nov 2009: Branch Customer Service Officer
Daily liaison with clients; Handling client’s requests and documentation for:
• Opening, operating and closing accounts; account statements, cheque books and debit cards
• Loan settlements and outstanding calculations
• Credit card payments/cancellations and other card facilities
• Temporary over-draft facilities
• Retail liability products (term deposits) and various bank letters, upon request
• Assisting customers with using smart net, smart call and on-line banking services
• Cross-selling available retail products to existing and new account holders
• Understanding customer needs, providing them accurate information and high quality service
Feb 2008 - Dec 2008: SME Relationship Executive (Business Banking)
• Sourcing clients and negotiating business loan / LG / LC facilities
• Collecting and handling all financial and legal documentation of clients
• Making financial analyses and forecast for a client (based on Balance sheets, Profit & Loss statements, bank statements, ageing receivables/payables, commercial agreements)
• Preparing complete proposal for required facility
• Controlling financial analyses and proposals of other sales officers before submission
• Discussing details of proposals with Credit committee, when required
• Controlling all disbursal and security documents for approved facilities
• Coordinating with Credit and Trade finance dept, Central and Retail operations, Treasury, Branches, etc. for all related issues and documents (A/c opening, offer letters, agreement drafts, security documents, customer’s transaction orders, treasury rate approvals, …)
Handling corporate bank facility arrangements (term loans, L/G, L/C, FD, OD):
• Writing company profile presentations, short term business plans and various reports
• Reviewing drafts of agreements prior to top-management verification
• Responsible for regular installment payments, interest, fees and/or penalty calculations
• Handling all related securities - bank guarantees, hypothecation and mortgage agreements, promissory notes, cash deposits
• Processing all foreign payments and inflows of the company
• Following up with due dates and foreign currency fluctuations
• Handling export & import documentation for external government auditors
• Opening / closing accounts with banks
• Making daily/monthly funds utilization reports for the top management
• Assisting on budget and cash-flow forecasts
• Daily liaison with banks, insurance companies, government institutions, external shareholders
• Maintaining files of (pro)invoices, debit/credit notes and agreements accordingly
• Preparing financial documentation for auctions/tenders (privatization of national companies)
• Maintaining files according to all above mentioned
• Organizing appointments for clients and investors
• Responsible for correspondence related to the government and private investors, creditors, National Privatization Agency, Ministry of human and minority rights, etc.
• Assisting manager with Business plans and equity evaluation
• Making SWOT analyses, suggesting measures for better market position of the client
Bachelor of Science in Economy (2000-2005) at Faculty of Economics, Specialized in Management of Foreign Trade, Finance and Banking