CSR
convergys
Total years of experience :12 years, 7 Months
Feb 2014 - Present
Glorietta 5 Ayala Makati City
DUTIES & RESPONSIBILITIES;
1. Answers all inquiries of the customers receiving incoming and making outgoing calls if necessary.
2. Assist customers on all their service concerns.
2. THE EUROPEAN HAIR FACTORY, INC. - (I.T. Administrator)
July 2008 - March 2013
SPC Compound National Hi-Way San Pedro Laguna
DUTIES & RESPONSIBILITIES;
1. Responsible in administering and securing all password accounts with regards to computer related matters.
2. Maintenance of LANCOM Router, responsible in all network related activities inside and outside the company.
3. Implement security policies on network, responsible in repairing, installation both on hardware and software issues.
4. Coordinates with co-employees concern regarding software's, Ms Office, AutoCAD, Linux, and all comp concern.
PROJECTS;
1.1 BERGMANN, GERMANY
Client - Schillo, Rieswick
- Preparation of Autocad drawing's related to worksheets and patterns. Communicate with International technicians
Regarding the VIP connections of the Lancôme router.
- Administers and provide company a better Information Technology Environment both oral and written.
In charge of all computer related problems, upgrades.
As QA Document Controller:
1. Responsible in consolidating and preparing daily weekly and monthly report on company branches with regards to Summary of Rejection.
2. Assist QA staff in receiving and issuing approved ISO documents to concerned personnel.
3. In charge of all QA staff's documents, encoding of desired and needed documents needed in particular product.
- Summary Rejections: - Rejection Daily - Rejection Weekly - Rejection Monthly
- Summary of Complaints: - Customer Complaints
- Quality Assurance Report
- Bergmann Germany and other small accounts, mazzanti
As Autocad Operator:
1. Responsible of creating and produce several models as patterns using cad designs with regards to a particular model to be use on production.
As Temperature Analyst:
1. Monitors everyday and log every oven activity by oven operator and read and analyze every data from Testo Logger based on their proper temperature and models particularly Kanekalon, Betex, Remolding, Molding, and others Euro touch and TF.
2. Submit print outs of unusual log being seen on Testo Logger and coordinates it with Team leader, Supervisor and Manager.
3. Coordinates with Operators from time to time basis to monitor Oven and it's previous results.
Reports to President - QA Manager - Supervisors
3. ASIAN WORKS INC. AGENCY (TAIPHIL PACKAGING, INC.) - (Production Development Assistant)
DUTIES & RESPONSIBILITIES;
1. Responsible in administering and securing all password accounts with regards to computer related matters.
2. Maintenance of LANCOM Router, responsible in all network related activities inside and outside the company.
3. Implement security policies on network, responsible in repairing, installation both on hardware and software issues.
4. Coordinates with co-employees concern regarding software’s, Ms Office, AutoCAD, Linux, and all comp concern.
September 2007 - March 2008
United San Pedro Laguna
DUTIES & RESPONSIBILITIES;
- Prepares inventory of warehouse products and warehouse samples.
- Provide Customer's of LOGO proposal's using Corel X4-draw that will be printed in the box for their products.
- Responsible in safekeeping of samples from the customers that will be drawn using corel in accordance to their specs.
- Responsible in keeping all the computers safe from virus. Schedule a weekly cleaning of the computers.
- Update operating system and other softwares used by the company.
PROJECTS;
1.1, Nissin, Proc and Gamble Philippines.
- Preparation of Logo Designs, in charge of releasing and preparation of Designs that will use by the production
- Monitors and Troubleshoot computer problems, In charge of Proposals and designs that will be use in meetings for new clients.
4. SOUTHERN STAR MANPOWER & GEN SERVICES (REITOH COLD STORAGE, INC.) - (Warehouse Forklift Operator)
March 2, 2007 - Aug 2 2007
San Miguel Compound San Pedro Laguna.
DUTIES & RESPONSIBILITIES;
- Forklifting, picking of products both in system and actual picking, daily inventory, deliveries, receiving of products, coordinating with supervisors regarding daily inventories and discrepancies.
PROJECTS;
1.1 Client - Chowking, Purefoods, Jollibee.
- Preparation of Orders base on computer generated client purchase order.
- Using First IN - First OUT Basis. Inventory and Marking of Discrepancies, certified as forklift operator by the company.
5. ERNESTO P. SOLIDUM (TRANSNATIONAL LOGISTICS, INC.) - (Warehouse Assistant)
October 10, 2005 - March 9, 2006
Science Technopark, Binan Laguna.
DUTIES & RESPONSIBILITIES;
-Prepares Client's Order request's using First In - First Out Basis.
-Prepares Delivery Order's and trucking schedules.
-Site Assistant Supervisor
PROJECTS;
1.1 FORD PHILIPPINES, Science Technopark, Binan Laguna
Client - Ford Philippines.
- Preparation of Orders. Using First IN- First OUT Basis. Inventory and Marking of Discrepancies, Certified as forklift operator by the company.
- Packing and sorting, in charge of deliveries, inventory. picking of d.o., recieving customer order's and queries, system picking and actual picking of delivery order. I.T. asst.
6. AEDAN ASSOCIATES (NIPPON LOGISTICS, INC.) - (Logistics Assistant)
June 5, 2003 - September 25 2005
Science Technopark, Binan Laguna.
DUTIES & RESPONSIBILITIES;
-Prepares Client's Order request's using First In - First Out Basis.
-Prepares Delivery Order's and advise trucking of their schedules.
PROJECTS;
1.1 PANASONIC PHILIPPINES, Science Technopark, Binan Laguna
Client - Fujitsu, Hitachi, Toshiba, Visteon.
- Preparation of Orders. Using First IN- First OUT Basis. Inventory and Marking of Discrepancies, picking of Delivery Orders, receiving of incoming goods, barcode scanning for new incoming capacitors.
- System picking and actual picking of delivery order. I.T. assistant.
7. AMRUST HOLDINGS INC. (ENCHANTED KINGDOM INC.) - (Cook, Cashier)
December 3, 2003 - January 3, 2003
Sta. Rosa Laguna
DUTIES & RESPONSIBILITIES;
-Prepares Customer Order.
-Works as a Cashier as well.
8. ALEXANDER RESOURCES (ULTRAMEGA SUPERMARKET) - (Warehouse Encoder)
August 1, 2001 - January 1 2001
Brgy. Tunasan Muntinlupa
DUTIES & RESPONSIBILITIES;
-Prepares Customer Order Incoming and Outgoing.
-Works as a Encoder for warehouse preparations of bulk customer orders.
9. EJM EMPLOYMENT AND GENERAL SERVICES (URATEX) - (Warehouseman)
May 13, 1997 - October 26, 1997
DUTIES & RESPONSIBILITIES;
-Prepares Molded Products sort and arrange.
-Prepares Inventory.
College BACHELORS DEGREE IN INFORMATION TECHNOLOGY AMA BINAN UNIVERSITY BATCH 2001 Binan Laguna, Philippines Secondary Liceo De San Pedro San Pedro Laguna, Philippines