OLIVIA BALANO

Duties and Responsibilities:

•Relay maintenance and housekeeping requests to proper staff member

•Answer phone calls

•Assists in retail & Spa inventory

•Maintain a clear and neat business like appearance at all times using a high standard of personal hygiene
•Answer variety of questions from guests and handle routine problem

•Responsibilities may include training employees, planning, assigning and directing work, appraising performance, rewarding and disciplined employees addressing complaints and revolving problems.

*Handle emergency arise when duty alone, notifying appropriate personnel

•Performed other duties assigned.

Duties and Responsibilities:

•Carry out all treatments to the required standard and as booked by reception.
•Work within the time guidelines of each treatment ensuring that the highest standard of client care is practiced.
•Ensure that product knowledge is well known and the client’s time is educative, therapeutic and relaxing.
•Be knowledgeable on all facilities, products and treatments offered in the Spa informing the client’s availability when requested.
•Ensure that the high standard of cleanliness and tidiness are adhered to in the treatments rooms and grooming lounge at all times.
•Be flexible if colleague need help within other areas.
•Ensure that company policies and procedure are followed at all times.
•Reliever in the reception when someone is off.

Beauty Therapist

Cleopatra’s Spa

Duties and Responsibilities:
•Provided different treatments to the clients as per Spa standards.

•Obtained clients requirements before starting the Spa treatments

•Reported manager about client complaints.
•Maintained the treatment area clean and safe at all times.
•Managed reception area when needed by answering telephone calls and customer inquiry.

•Stand as a team leader in order to reach weekly/monthly revenue

•To assure client will coming back by rebooking them for follow a up treatments

•Educate clients about benefits of the available spa treatments.
•Maintained confidentiality of all clients’ information.

•Reviewed spa therapy programs recommend improvements based on current trends
and to achieve a company goal to each and every one.

Spa

Duties and Responsibilities:

•Consistently offer professional friendly and engaging service

•Prepares the spa for the day to ensure that everything is in order before the spa opens

•Performs spa treatments like (Hydrotherapy, Rasul, Waxing/Tinting, and Body wraps, manicure and pedicure)

•Promotes and recommended spa treatments/products.

•Responsible in maintaining the cleanliness of the spa amenities and ordering of Spa retail/professional products.

•Responsible in weekly and monthly inventories

Pharaoh’s Club
Female/Gym

Duties and Responsibilities:

•Ensures that the changing room / gym must be ready before the guests arrived.

•Maintaining the cleanliness of the gym/female changing room facilities.
•Assisting all the members/guests inquiry regarding the schedule or any activities of the leisure club.