Administrator
ASTER CLINICS
Total years of experience :9 years, 4 Months
Organised, interviewed and referred patients to appropriate health practitioners
•Ensured smooth patient flow by supplying clinic with list of scheduled patients
•Managed patient medical records to ensure accuracy and timely information
•Responsible for verifying patient insurances, collecting co-pays and outstanding balances.
•Performed reception duties including answering of phones, assisting in billing and general office duties.
•Mentored a group 4 new recruits.
Escorting passengers from the point of disembarkation on to designated terminals/ connecting flights/ Arrivals halls at Dubai airport terminals
•Responsible for handling of all documents pertaining to Travel such Passport, Visas and boarding passes to ensure speedy and smooth flow of “check-in” and arrival formalities.
•Coordinating with various internal stake holders such as Immigration, Boarding agents and Cabin personnel to ensure the customers receive a quality service and confirm to the internal formalities.
•Hand over ‘brief sheet’ to the Marhaba admin staff for “Data Management Information System” (DMIS) update.
Maintaining outstanding standards every time and all other aspects of customer service
•Provide customers with product and service information
•Handling of customer complaints with patience, and answering their queries over the phone
•Build customer’s interest in the services and products offered by the company
•Follow up customer calls where necessary
•Complete call logs
