Hotel Manager
Quztan Suites Ibadan
Total years of experience :10 years, 3 Months
Hotel general operations management.
Hotel vendors, suppliers, travel agencies coordination and management.
Hotel sales, account section, funds payment and record management.
Hotel facilities issues, services and policies management.
Recruit, train and monitor staff performance and productivity management.
Evaluate hotel performance and ensure compliance with health and safety rules as well as compliance with licensing laws and other statutory regulations.
Create and apply a marketing strategy to promote and sell the hotel’s services and facilities.
Manage hotel budgets and financial plans and control expenditure.
Organizes all activities that involve the food and beverage outlets through the various departmental heads.
Engineers strategies responsible for guest satisfaction / service delivery in all aspect of the hotel and see to their optimal performance.
Carry out disciplinary action on any of the subordinating staff when deemed necessary.
Instituted control measures that would help minimize wastages / pilfering in all hotel operations and sees to its implementation.
Deal and resolve customer and guests’ complaints and comments.
Develop policies and programs that would sell the hotel facilities and products.
Serve as an operations manager and transitioned sales and business traffic growth from 20% to 90%.
Organizes all activities that involve the food and beverage outlets through the various departmental heads.
Engineers strategies responsible for guest satisfaction / service delivery in all aspect of the hotel and see to their optimal performance.
Carry out disciplinary action on any of the subordinating staff when deemed necessary.
Instituted control measures that would help minimize wastages / pilfering in all hotel operations and sees to its implementation.
Assist other staffs of the hotel in its marketing efforts.
Grants discount with the knowledge of the hotel consultant when this would imply more revenue to the hotel.
I provide, create and manage the hotel’s online presence (social media platforms) where the hotel brand’s and offerings are constantly advertised and promoted with the sole aim of intimating the public with the hotel location, facilities and amenities, increasing sales and meeting target as described by the management.
My duties as requested includes the handling of the overall hotel sales and e-marketing project coordination using my digital marketing skills while preparing daily & monthly report for the General Manager and the Managing Director.
I developed and managed functions / events at the hotel while other sales outlet of the hotel are also been promoted to maximize profit, while handing and resolving all customer inquiries and complaints.
I designed and drafted corporate business development proposals to be delivered to targeted corporate organizations that might need our services / facilities.
I achieved the hotel brand’s sales target by creating an online presence for the brand using the various social media platforms as well as my digital marketing skill to increase the overall hotel e-marketing project coordination as my major responsibility.
I generate monthly sales and e-marketing reports from the hotel’s online activities to the General Manager, Hotel Manager and the Managing Director fourth nightly.
I was tasked with the monitoring, analyzing and developing different e-market sales point and platform online and offline for the hotel to assist with room bookings and reservation from guests as well as boost room occupancy and sales.
Tasked with the duties of handling and or resolving online and offline customer inquiries and issues.
My responsibilities includes ensuring the hotel’s website details are constantly updated to avoid misinforming intending guests, also handling and resolving customer inquiries, issues and complaints attaining to a repeat business.
I communicate brand sales goals, company policies, procedures, expectations and other matters to staffs, and team using slides and other presentation formats.
I drafted corporate business development proposals to be delivered to targeted corporate organizations that might need our services / facilities.
As directed by the MD, i monitored for efficiency the activities of the hotel with online booking agencies, ensuring payment invoices raised are treated with urgency while ascertain the invoice information as true and precise
I managed, supervised and coordinated a sales team of 7 to optimally deliver on excellent customer service at all times.
I manage, supervised and coordinated day to day travel sales operation with clients & customers in and out of the work station.
I prepare daily and monthly sales reports to the Regional Sales Manager & the Chief Technology Officer.
I preparing monthly inventory reports to the Regional Sales Manager
I work directly with hoteliers, travel agents and travel clients to ensure maximization of profit and increased company revenue generation using different sales and marketing methods.
I handled the sales of different travel products and requests, flight tickets (local and international), visa services, hotel accommodation and private travel consultation.
Managing VIP travel customer account and request with uttermost importance.
Maintaining, coordinating the company’s travel inventory involving issuing flight tickets and hotel reservation of clients in day to day delivery progress
Preparing daily and monthly sales report to the General Manager and the Chief Technology Officer
Preparing monthly travel inventory report to the Regional Sales Manager
Managing day to day travel sales and service relation with travel customers
Issues local and international flight tickets to walk in clients and regular customers using a Global Distribution System (Saber)
Makes hotel reservations both local and international to guests, canvassed clients and customers.
Constantly make available fare quoted air fares prices to our regular clients
Generate a business client database for the company.
Masters
Hotel Management Certificate
project management course.
It was a five year course
Eight subjects was taught while in college and I came out with an overall points as stated above.
