Business Development Manager
Petromin Corporation
Total years of experience :12 years, 5 Months
Deliver targets relating to bottom line, top line as well as sales count. Oversee all aspects of a team including Nine managers and one support staff. Identify new business opportunities by networking and executing business development. Accomplish task with efficiency and oversee work and progress of organisation by coordinating inter departmental activities for smooth operations. Create brand awareness and increase customer base through implementation of budgeted marketing campaigns. Improve KPIs objects by conducting weekly and monthly business reviews and training sessions. Evaluate marketing action via qualitative and quantitative market research for competition. Organise customer loyalty programmes by enhancing customer satisfaction.
Selected Contributions:
• Successfully commissioned three profitable outlets in Al Qouz, Qunfudah and Al Lith.
• Improved customers’ satisfaction by achieving 85% customer loyalty.
• Awarded the staff with incentives to sell various services.
• Improved selling techniques and KPI objectives by conducting monthly meeting with staff.
Deliver targets relating to bottom line, top line as well as sales count. Oversee all aspects of a team including three managers and one support staff.
Identify new business opportunities by networking and executing business development. Accomplish task with efficiency and oversee work and progress of organisation by coordinating inter departmental activities for smooth operations. Enhance revenue and expand business by introducing new products and services. Create brand awareness and increase customer base through implementation of budgeted marketing campaigns. Improve KPIs objects by conducting weekly and monthly business reviews and training sessions. Evaluate marketing action via qualitative and quantitative market research for competition. Organise customer loyalty programmes by enhancing customer satisfaction.
Selected Contributions:
• Successfully implemented Carwash (with SONAX products), drain plugs, synthetic transmission service and engine flushing.
• Initiated five fleet customers consisting of 2500+ cars, including EGPC & Wadi Degla.
• Improved customers’ satisfaction by achieving 75% customer loyalty.
• Fulfilled market needs by creating new services and products.
Recorded sales, customer queries and issues and resolved accordingly.
Assured optimum availability of stocks in compliance with stock cover days. Determined and resolved all issues relating to the staff at the stations. Oversaw book keeping, distribution cost, and incentives as well as achieved at the station. Identified and resolved customer complaints and back jobs. Planned, introduced and executed operational initiatives. Expanded PE footprint by assisting the network team.
Selected Contributions:
• Achieved desired goals by implementing BTL activities.
• Awarded the staff with incentives to sell various services.
• Optimised footfall by renovating outlets.
• Improved selling techniques and KPI objectives by conducting monthly meeting with staff.
• Reduced the sales of competitors’ product, mainly Toyota oils.
Analysed sales on weekly, monthly and yearly basis by collaborating with distributors. Achieved success by setting realistic targets for loyal customers.
Identified risks and managed project effectively by reporting commercial approach projects. Facilitated key accounts by directing, analysing and reporting to MDB. Followed implementation of PPOSM and TPOSM. Directed and analysed census results.
Selected Contributions:
• Ensured research and analysis of market by visiting different territories.
• Developed inventory management by implementing new SKUs.
Improved product and increased value by reporting to the board about the product enhancement.
Created new and attractive products by providing valuable advising to product design committee. Performed essential role for new business pitches and addressed the questions and concerns of new clients effectively. Enhanced revenue by reducing cost and effective marketing. Developed business by identifying new business opportunities. Liaised between customer and company to enhance operational efficiency.
Selected Contributions:
• Enhanced Saudi Arabian airlines revenue from $6.5M to $8.0M by executing two years planning.
• Expanded Saudi post revenue from $1.1M to $1.7M by implementing one-year plan.
• Gained $0.3M for Al-Yusr Instalment by providing effective leadership.
2005, O-Levels, Jawahir Al-Riyadh International School, Saudi Arabia