Operations Executive
Holidayme
Total years of experience :4 years, 10 Months
- Handled Flights and Hotels reservations.
- Helping customers face to face and on calls, for changing their bookings, and resolving any issues they're facing online.
- Collected guest information and accurately processed reservations while delivering exceptional guest service.
- Negotiated rates with suppliers and airlines.
- Assisted marketing team with offers and promotions.
- Handled fixed departures for large groups.
- Scheduled payments methods and deadlines.
- Offered competitive fares to customers by conducting market research.
- Processed ticket orders within turnaround time.
- Communicated and co-ordinated with travel agents
- Operated three GDS systems, including a personalized approach to business agents.
- Streamlined overall airline operations in a fast-paced working environment; oversaw flight departures, arrivals, and customer service for legacy carriers to low-cost carriers.
- Organised flight meetings and pre-and post-flight arrival procedures.
- Collaborated with the front desk to promote safety,
- Guided crew during immigration and custom
- Gained Platinum Status for Qatar Airways at Mumbai Airport for on-time flight operations.
Commerce (Finance and Business Development/Management)