IT Quality Manager
Abdullatif Alissa Group Holding Co
Total years of experience :34 years, 1 Months
Develop IT processes;
Develop IT Policies;
Develop Job Descriptions;
Define AITD operating model;
Align IT workflow with standards and best practices;
Assist PMO department to improve maturity;
Assist all the departments through different scenarios to improve the day to day operations;
Assist in IT strategy in defining some components like SWOT analysis and others;
Improve the customer satisfaction by working to achieve ISO certifications like ISO20000 and ISO9000;
Monitor and control IT team performance through defined KPIs and implement corrective controls;
Advise all the department heads through proved methods and frameworks;
Work with IT System Audit Department to improve IT operations by defining objectives and controls;
Manage the IT Infrastructure Department;
Instruct and manage the Infrastructure team;
Prepare budgets and define roadmaps;
Oversees the enterprise architecture practice and frameworks;
Define IT policies, procedures and processes;
Govern the implementation and align it with the architecture building blocks;
Align with business and improve the customer satisfactions;
Assess the gaps and define improvements based on best practices and standards;
• Manage the IT Operations Department
• Implement the IT operational plan aligned with the IT strategy
• Develop operating model and org structure
• Develop standards, policies and procedures
• Instruct and manage the operations team
• Assist in IT strategy development
• Develop and implement ISO standards such as ISO 20000
• Develop IT processes aligned with the department’s vision
• Maintain continues improvements to align with the business and
technology trends
• Develop the governance framework in line with a hybrid operating
model
• Assist in digital content development and change management
Manage the Project Management Office for the company
• Ensure on-time, on-budget and on-quality standard delivery of related projects;
• Manage and direct team of consultants;
• Manage effectively milestone deliveries to ensure on-time invoicing;
• Resolve project issues, control scope of work, and manage project risks;
• Review and validate project contracts;
• Manage weekly project progress review.
My job is to manage the IT consulting practice. Managing the team (25 Consultant) through preparing the resources capacity plan, annual leaves, training requirements and projects pipeline.
• Preparing training materials for the practice.
• Establish client relationship to ensure smooth completion of current projects and develop future business opportunities;
• Ensure on-time, on-budget and on-quality standard delivery of related projects;
• Manage and direct team of consultants;
• Manage effectively milestone deliveries to ensure on-time invoicing;
• Resolve project issues, control scope of work, and manage project risks;
• Review and validate project contracts;
• Manage weekly project progress review.
• Manage pre-sales activities
My job was to manage the IT best practices practice. manage the team and projects, ensure target achievement, conduct project progress meetings, develop practice methods and concepts, client management.
My Job was mainly through participating in different projects like: IT Strategy, ISO 20000 Service Management, IT Governance, preparing the deliverable, writing proposals and helping in pre-sales activities.
• Planning, design and implement Projects, Software migration, implementing active directory, policies, exchange and ISA servers, and internet security.
• Handle large and complicated sites; implement firewall (PIX) and internet web filtering and security systems.
• Installing and configuring a wide range of softwares including all Microsoft Server and Client products, Symantec Veritas products, McAfee Server and Client products, GFI products, F-Secure Server and Client products and others.
• Providing solutions and high level technical support for medium and enterprise level companies.
• Installing and configuring a wide range of hardware from low-level entry servers to Blade Servers, Clusters, Cisco firewalls and McAfee Security Appliances.
• Doing research and finding solutions for unresolved technical issues
Assigned as workshop supervisor, my work is to organize the workshop and support the customers for the hardware and software problems (Indoor-Outdoor), Microsoft products, Computers, servers, Alfa servers, switches, printers, scanners, (Compaq, Fujitsu, Genicom, Enterasys, HP, PCS, and DTK), network support plus designing and administrating the company's web site.
My work was to organize and handle the technical department, instruct the technicians and follow up the service contracts, in addition, organize the technical trainings and make the necessary updates.
My work was to install and maintain high-end wide format scanners, digital imaging and plotters software and hardware from Oce’, Panasonic and Encad. Expert at Xerographic type of printing, installing PCs and Mac software and drivers plus network digital systems, in addition to the software and hardware rip solution, Making demonstration and give technical information to the customers in software Such as: AutoCAD, Signlab and Rasterex.
My work was mainly to maintain office machinery such photocopier, fax, scanners, computers and microfilm machines from Toshiba, Panasonic and Compaq in addition, to organize the department and establish a good relation with the customers.
I was doing some designs according to customers need such as uninterruptible power supplies (UPS-APS-SPS), battery chargers based on relay-scr or triac, water monitor level, automatic power regulators (AVR) and others.