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Omar Abou Baker, Senior Account Manager

Omar Abou Baker

Senior Account Manager·Zajil Telecom / Gulfnet International Company-KEMS W.L.L a Kalaam Group Company

Kuwait

Bachelor's degree, Bachelor of Business Administration, Major Management

Work experience

Total years of experience: 13 years, 1 months

Senior Account Manager

February 2020 - November 2023

Zajil Telecom / Gulfnet International Company-KEMS W.L.L a Kalaam Group Company

Al Kuwait, Kuwait

February 2020 - November 2023

Senior Account Manager - Enterprise Sales Unit at Zajil Telecom / Gulfnet International Company-KEMS W.L.L a Kalaam Group Company, From Feb/2020 to 6/Nov/2023.
Company industry:
Telecommunications
Job role:
Sales

Sales, Marketing & Operation Manager at Angelato Company

November 2018 - October 2019

Angelato

Al Kuwait, Kuwait

November 2018 - October 2019

Sales, Marketing & Operation Manager at Angelato Company From 7/November/2018 to 26/Oct/2019
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Assistant Sales Manager

January 2017 - January 2018

Orchid Clinic & Chic Clinic

Al Kuwait, Kuwait

January 2017 - January 2018

Assistant Sales Manager for Orchid Clinic & Chic Clinic 2017
Company industry:
Medical Clinic
Job role:
Management

Customer Service Supervisor

January 2016 - January 2017

Boutiqaat for Perfumes & Beauty products Co

Al Kuwait, Kuwait

January 2016 - January 2017

Company industry:
Perfume & Cosmetics
Job role:
Management

Customer service executive at (Nasser Sport Center) Company 2015.

January 2015 - December 2015

Nasser Sport Center

Al Kuwait, Kuwait

January 2015 - December 2015

Customer service executive at (Nasser Sport Center) Company 2015.
Company industry:
Fashion & Apparel
Job role:
Management

Sales & Customer Service Supervisor at (Al Ameed Jewelry) from 1/ January/2013 to 3/Jan/2015.

January 2013 - February 2015

Al Ameed Jewelry

Al Kuwait, Kuwait

January 2013 - February 2015

Sales & Customer Service Supervisor at (Al Ameed Jewelry) from 1/ January/2013 to 3/Jan/2015.
Company industry:
Jewelry & Gold
Job role:
Sales

Senior sales representative

October 2009 - November 2012

FASTtelco

Kuwait

October 2009 - November 2012

Rank No1 in Quality Control Management reports for call protocol & customer service 7 month.
▪2nd place in Quality Control Management quarter reports for all employees & departments in company.
▪Ability to work under pressure, Offers Campaigns, High Queue (Calls), Handled VIP customers,
▪Ability to solve Cases (Customers Issue) which is during my authority, Follow up, Meet top level of satisfying Customers' Needs
▪Creating New Accounts Siebel System, IMS Canadian System
▪Modifying & upgrading subscription for accounts
▪Extend accounts, creating refund requests,
▪Data entry, added devices & instillation charge
▪Offering customers about service, offers & (procedure of getting service & requirements papers).
Company industry:
Telecommunications
Job role:
Sales