Senior Manager - Regional operations
Novo Cinemas
Total years of experience :25 years, 0 Months
• Increased company market share by 23% in just 12 months.
• Monitored 4 project budgets each 3 months.
• Developed and managed annual operating budgets for 14.7 Million $ in state of Qatar.
• Developed and shared best practices across the company, including improving operational manual and process, additional to crises control created effective, preventive maintenance programs are carried out for all cinemas setting up.
• Oversaw the development and launch new projects in Qatar (Novo Pearl, Novo 01 Mall), Bahrain (Novo Muharraq).
• Recruited, hired and trained 94 new employees for Cinema Management, customer service, Concession (food and Beverage) and Ushers.
• Boosted company efficiency through technology upgrades and process improvements such as managing installing Dolby Atmos and E-Tickets.
• Built and maintained effective accounts receivable and cash flow monitoring systems.
• Boosted revenue by $2.8 Million in the first year by spearheading development of sponsorship partner.
• Optimized the overall customer experience through daily following up for their feedback through social media.
• Built and maintained effective accounts receivable and cash flow monitoring systems.
• Coached and mentored 110 staff members in 3 countries by offering constructive feedback and taking interest in their long-term career growth.
• Addressed program and policy issues, developed best practices and improved service delivery.
• Led presentations aimed at developing comprehensive programs to meet community employment, housing, transportation, medical and crime prevention needs.
• Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.
• Created job descriptions to attract a targeted talent pool within the market wage range.
• Facilitated weekly meetings to develop strategies that would positively influence workplace relationships.
• Researched, analyzed, and solved revenue management questions, including forecasting and inventory.
• Reduced the food and beverage cost to 22.5% with increase on food sales to 42% of total revenue.
• Established clear lines of communication between business and clients.
• Performed duties and supervise Theatre Managers and F&B Managers in all aspects of operations including Box Office, Concessions, retail, coffee shop, lounges, ushering and projection.
• Developing, setting, reviewing and monitoring uniform standards, operational practices, company policies, hygiene, quality standards and ensure they are adhered to.
• Producing and collaborating all regional cinema reports into one consolidated report for senior management meetings and discussions.
• Developing business to meet with VIP influencers, major global sponsors for business development, also maintaining excellent relationships with key players and global leaders in the region such as Qatar Airways, Ooredoo, QFC, and Jaida Group.
• Lead and key person within the company for government / governance compliance concerns matters at senior level.
• As well as retailers and mall management / stakeholders.
• Key player in supporting marketing on KPI through initiatives proposed in meetings ensuring cinemas under my responsibility and marketing achieve their budget if not exceed.
• Looking at driving constant business into cinema, such as educational venue on technology set up, birthday halls, VIP screening solely for VIP influencers.
• The cinema is the core however I have achieved creating it as an entertainment and hospitality hub.
• Decision maker on the selection of films and programming as well the achievement of franchises within cinema to create a food court.
• Decision influencer on introduced catering services and Food and beverage within each region.
• Set and ensure all procedures are followed and be responsible for monitoring and updating quality procedures, carryout operational audits.
Logistics support in all cinema and film distribution aspects
Film distribution and marketing.
Film censorship coordination / Audiovisual commission affairs
Legal registrations, customs, and distribution rights
Setting sales targets
Maximizing sales and profitability
Providing team with a stimulating and supportive environment
Maintaining and increasing standards of customer service
Driving team performance
Controlling the training and development of staff
• Leaded a team of 65 staff in 3 locations.
• Monitored project schedules for 3 projects of total 31 cinema screens at a time.
• Oversaw the development and launch Grand Mega Mall and Grand Sahara Cinemas.
• Achieve the 1 Million ticket deal with Mashreq Bank.
• Created new food and beverage system CPP, Catering per person next to each sold cinema ticket)
• Control food and beverage cost in range of 22%
• Reduced the leasing cost of Grand Buhairah cinemas in Sharjah.
• business planner, a human resources officer and a marketing executive all rolled into one.
• Built and maintained effective accounts receivable and cash flow monitoring systems.
• Promoting film Staff training Handling complaints and customer enquiries Dealing with problems as and when they arise.
• Budget control also responsible for ensuring the overall financial success of the cinema.
• Making sure health and safety regulations are adhered to by every member of staff.
• Responsible for masterminding promotional events at the cinema, hosting film premieres, organizing film festivals and handling press enquiries.
Designed training modules that implemented strategic business practices and organizational behavior training concepts.
• Led training programs designed to implement new agent performance management standards for 3 departments.
• Led trainings for up to 38 employees on a weekly basis.
• Analyzed each department’s training needs and developed new training programs based on the analysis.
• Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
• Achieved more than 800 deals, earning a combined sales of over $ 8 Million a year
• Participated in various incentive programs and contests designed to support achievement of production goals.
• Planned and executed national sales department improvements, updating the company's approach to marketing, cost analysis, presentations and territory establishment.
• Developed promotional programs to optimize revenue levels.
• Received company Employee Performance Award (The best sales manager of the year 1998, 2000 and 2001) after maintaining record sales achievement of 20% growth.
• Reporting to the Vice President, Mr. Charles Makenzie while the key responsibilities were: Serving as a mentor to front line sales executives in solutions selling, executive relationship development and client service.
• Developing sales objectives, manage the development of plans, and consistently and accurately forecast quarterly and annual revenue streams.
• Working closely with marketing and other executives to develop pricing strategies and sales campaigns customized to our strategic clients.
• Establishing performance quality measures to help assess team and individual performance levels.
• Reviewing regular results assessments of sales staff productivity and reports to executives.
• Overseeing activities of direct sales reports to ensure professional and effective services to customers.
• Serving as escalation point for any client or team issues.
• Creating processes and incentives to ensure high standards of performance.
• Ensuring that training programs are developed and implemented; collaborate with customers, sales unit, customer support, and customer education to establish effective programs.
• Representing FNDS at national conferences, client meetings and other public forums.
• Communicating with customers to assess customer satisfaction level with services and products, through assisting them in their booking in RCI and II international holydays system.
• Leading, training and motivating the company's sales team Selling properties in 5 star hotels on Time-share base.