عمر أبو شعلة, Information Management Specialist

عمر أبو شعلة

Information Management Specialist

UNICEF

البلد
الأردن
التعليم
الثانوية العامة أو ما يعادلها, Software Engineering
الخبرات
17 years, 4 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :17 years, 4 أشهر

Information Management Specialist في UNICEF
  • الأردن - عمان
  • أشغل هذه الوظيفة منذ يناير 2021

Responsibilities:
•Support the office-wide annual work planning, reporting, review and risk management activities;
•Technically support the office-wide work planning and review activities for COVID-19 related activities especially in the areas of RCCE.
•Support UNICEF Country Annual Reporting process by consolidating inputs and performing quality check;
•Monitor management indictors (global KPIs) and implementation of the follow- up actions agreed at key management meetings/events;
•Update and maintain country programme monitoring dashboard;
•Organise monthly programme coordination meetings in consultation with the Deputy Representative;
•Support UNICEF Country Annual Reporting process by consolidating inputs and performing quality check;
•Support partners’ capacity building activities in risk management.
•Assist evaluations, studies and researches that are impartial, independent, credible and meet professional standards.
•Support COVID-19 related studies and evaluations conducted by staff members and consultants;
•Provide scheduling and logistical support for individual evaluations and evaluation field visits;
•Support the application of quantitative and qualitative data collection and analysis tools, techniques and approaches in the area of COVID-19;
•Ensure that that evaluation findings and recommendations are followed- up;
•Submit evaluation and study reports to the UNICEF database;
•Assist in monitoring of evaluation management responses;
•Participate in meetings, workshops and other fora to discuss the importance and usefulness of evaluation results;
•Update IMEP and undertake knowledge management activities in support to the evaluation function.
•SDG monitoring
•Work with other UN agencies in supporting any SDG monitoring related tasks;
•Assist the country in embedding evaluation evidence in Voluntary National Reviews (VNRs);
•Provide support to the development of training materials for national counterparts and implementing partners.

Information Management Manager في Action Contre la Faim / ACF (Action Against Hunger)
  • الأردن - عمان
  • يناير 2017 إلى ديسمبر 2020

a centralized, systematic, and integrated Information Management System (IMS) whereby relevant project information, data, and learning from programs is accessible and capitalized on.
•Develop a digitized data collection and management forms and tools.
•Lead on the operations and management of all GIS-related activities of the mission.
•Build mission-wide capacity in information management skills and concepts.
•Contribute to functional management of the Action Against Hunger Jordan MEAL team.
•Fulfil general responsibilities and contribute to broader Action Against Hunger Jordan operational quality and consistency.
•Focal point for different parties, such as UNHCR, ACF France HQ.
•A participant in ACF Jordan Country Strategy for (2020-2025).
Position 2: MEAL Officer - Position 3:

General Manager في Hoon PlayCafe for Games
  • الأردن - عمان
  • يناير 2014 إلى ديسمبر 2020

the Center in terms of financial accounts and business development.
•Customer service and build relationships with new clients and management of Social Media sites.

Operations & Logistics Officer في BeeXpress
  • الأردن - عمان
  • يناير 2016 إلى أغسطس 2016

routes and load scheduling for multi-drop deliveries.
•Booking in deliveries and liaising with customers.
•Allocating and recording resources and movements on the transport planning system.
•Ensuring all partners in the supply chain are working effectively and efficiently to ensure smooth operations.
•Communicating effectively with clients and responding to their requirements.

Team leader في CrystelCall
  • الأردن
  • أكتوبر 2013 إلى يناير 2014

as a team leader is all about organization, delegation, management and performance monitoring.
•Maintain confidentiality and address personnel issues sensitively, appropriately in accordance with the established procedures and as per well documented plan.
•Monitor and evaluate the performance of the Call Center Agents and provide them with the feedback.
•Resolve escalated customer issues that are not being solved by the inbound Call Center Agents.
•Ensure correct work related information is circulated through checked task to the team at all times in order to avoid friction, miscommunication and employee dissatisfaction.

Branch Supervisor في Al-Mashrabia Co
  • أكتوبر 2010 إلى مارس 2013

Responsibilities:
•Customer service Representative.
•Verification of goods incoming and outgoing bills and transport of goods through the system.
•Check the expiration date for each class and the destruction of expired items.
•Organizing holidays and vacations for employees schedule.

Cashier في Safeway – The Sultan Center
  • سبتمبر 2009 إلى أكتوبر 2010
Technical Support في Al-Msherfa Establishment for Internet and Computers
  • يناير 2008 إلى سبتمبر 2009
Data Entry and Secretary في Abd Alnour for Translation
  • الأردن - عمان
  • سبتمبر 2006 إلى ديسمبر 2007

Responsibilities:
•Organize files related to translators and clients.
•Translate Documents and type them and ratification of the concerned authorities.
•Collect from customers and follow-up transactions with government departments.

الخلفية التعليمية

الثانوية العامة أو ما يعادلها, Software Engineering
  • في IMMAP
  • يناير 2018

courses: : Training Certificate in Humanitarian Information Management

بكالوريوس, Software Engineering
  • في The Hashemite University
  • يناير 2013
الثانوية العامة أو ما يعادلها, Information Technology
  • في Taha Hussein Secondary School
  • يناير 2006

Specialties & Skills

Software Engineering
Administration
Desktop Support
Customer Service
Presenting Ideas
CALL CENTER
LEADERSHIP
PERSONNEL
CASHIER
CUSTOMER RELATIONS
GOVERNMENT
SCANNERS

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس