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Omar Abu Al Seoud, Operations Manager

Omar Abu Al Seoud

Operations Manager·Kaizen Firm

Jordan

Master's degree, International Business

Work experience

Total years of experience: 16 years, 10 months

Operations Manager

October 2018 - Present

Kaizen Firm

Amman, Jordan

October 2018 - Present

Responsible for global work processes and operations along with supporting
different functions with the company to ensure operational excellence. I'm also
responsible for managing the overall manpower supply department.
- Create and develop policies and procedures for business processes, and
subsequent workflow
charts and manuals.
- Administrate CRM & ATS operational systems, ensuring their continuous
functionality and
employee compliance with standards.
- Set Performance Management standards and tools, cascading them down
from the
organizational level to individuals, ensuring continuous improvement.
- Monitoring business processes and ensuring alignment with overall business
objectives and
direction.
- Monitor internal and external deadlines and enhance the internal process.
- Set and monitor the Key Performance Indicators.
Page 1 of 3

- Perform quality control and quality assurance tasks to assure the highest
quality.
Company industry:
Human Resources Outsourcing
Job role:
Management

Brands Manager

October 2017 - June 2018

Al-Layan for General Supplies

Amman, Jordan

October 2017 - June 2018

Company industry:
Retail & Wholesale
Job role:
Management

Brands Manager

January 2015 - March 2017

Inimex

Amman, Jordan

January 2015 - March 2017

(2 years 3 months)
Jordan
Duties include (but are not limited to):
1. Market analysis.
2. Providing detailed and precise reports to illustrate trends, predictions and
relevant strategies.
3. Overseeing the expansion of products portfolios.
4. Annual budgeting plans and reports.
5. Coordinating with Sales managers to promote new initiatives.
- Brand manager for the following selected brands:
1. Kimberly-Clark Professional (USA).
2. Spectrum Brands (Germany): Varta consumer batteries.
3. Colussi Brands (Italy): Agnesi pastas & Misura biscuits.
4. Lion Wings (Japan): Personal care products.
5. Parachute (India): Hair care products.
Company industry:
FMCG
Job role:
Management

SCSO

February 2013 - January 2015

Arab Bank

Amman, Jordan

February 2013 - January 2015

4 years 3 months
Company industry:
Banking
Job role:
Banking

Senior Customer Service Officer

February 2009 - January 2011

February 2009 - January 2011

1. Monitor the cash flow in the branch.
2. Inventory of cash and assuring balance of transactions and cash flow.
3. Quality assurance: monitor and assure quality of operations and that all
transactions carried out by other employees are correct.
4. Verification and signature of banks’ cheques.
Job role:
Customer Service and Call Center

Senior customer service officer

November 2006 - February 2009

Arab Bank

Jordan

November 2006 - February 2009

Company industry:
Banking
Job role:
Customer Service and Call Center

Education

University of South Wales

January 2012

January 2012

Master's degree, International Business

University of Jordan

January 2006

January 2006

Bachelor's degree, Management Information Systems, Management InformationSystems

Jordan

Skills

Banking
Expert
Banking
Expert
Banking Relationships
Expert
Banking Relationships
Expert
Managerial Experience
Expert
Managerial Experience
Expert
Customer Service
Expert
Customer Service
Expert
QUALITY
Expert
QUALITY
Expert
QUALITY CONTROL
Expert
QUALITY CONTROL
Expert
BALANCE
Expert
BALANCE
Expert
BUDGETING
Expert
BUDGETING
Expert
BUSINESS PROCESS
Expert
BUSINESS PROCESS
Expert
CASH FLOW
Expert
CASH FLOW
Expert
CHARTS
Expert
CHARTS
Expert
CONTINUOUS IMPROVEMENT
Expert
CONTINUOUS IMPROVEMENT
Expert
CRM
Expert
CRM
Expert
DIRECTING
Expert
DIRECTING
Expert
Banking
Expert
Banking
Expert
Banking Relationships
Expert
Banking Relationships
Expert
Managerial Experience
Expert
Managerial Experience
Expert
Customer Service
Expert
Customer Service
Expert

Languages

Arabic

Expert

English

Expert