Head of Consumer Unit
KEMS - Zajil International Telecom Co.
Total years of experience :17 years, 2 Months
Part 1
HOD, managing and motivating agents to achieve target. Solving problems, complaints, and providing training to new, current staff and re sellers. To insure all staff follow correct company policies and procedures. Assigning tasks to agents and generating reports for management as required and monthly. Other tasks assigned by management.
Part 2
Providing new leads for Sales team through Channels Sales. Dealing with government institutions and private sector on providing special rates.
Part 3
IT laison for retail sector. developing and upgrading company application. Finding solutions and testing new services.
Part 4
Handling consumer unit staff . Help achieving KPIs and assigened target. improving current services and bring in new services and products.
Working in branch as head teller. Dealing with customers needs as cash withdraws, deposits, as well as telex and drafts. Selling products to customers. As well operating and balancing ATMs Machines on daily basis.
As Operation Manager was managing a branch and staff in it, creating daily report to Head office. Giving the required approvals. Checking that everything is complained with the Central Bank of Kuwait and Gulf Bank producers.
everyday tasks of the store,
writing weekly, monthly reports
organizing training and staff schedule
facing angry customers and complaints and solving it