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Omar Alhusain, Call Center Agent/ Customer Service

Omar Alhusain

Call Center Agent/ Customer Service·Emirates Post Group

United Arab Emirates

Bachelor's degree, Information Systems and Data Networks

Work experience

Total years of experience: 6 years, 4 months

Call Center Agent/ Customer Service

November 2023 - Present

Emirates Post Group

Dubai, United Arab Emirates

November 2023 - Present

Working with the Query and Complaints team of Emirates Post as a call center and customer service by email.
Work on systems for the company to deal with customer complaints and shipments. (Salesforce, Workspace, Courier, Backhead Office, Genesys).

Company industry:
Shipping
Job role:
Customer Service and Call Center

Customer Service Representative

August 2021 - August 2022

Syriatel

As-Suwayda, Syria

August 2021 - August 2022

The company’s products and services were marketed, as work was done directly within the service centers with customers, entering customer data, activating the company’s offers, marketing and activating the SIM cards, providing all the company’s services to customers, and promoting its affiliated offers.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Public Relations And Marketing Specialist

January 2021 - July 2021

Al Shifa Drugstore

As-Suwayda, Syria

January 2021 - July 2021

• Registration of pharmacy orders
• Presentation and marketing of medicines

Company industry:
Pharmaceutical Manufacturing
Job role:
Marketing and PR

Customer Service Care and Data Entry

January 2018 - January 2020

Takamol

As-Suwayda, Syria

January 2018 - January 2020

Entering people's personal data to obtain a smart card
for petrol, bread, gas, etc.

Company industry:
Personal Care Centers
Job role:
Support Services

Education

Syrian Virtual University

October 2024

October 2024

Bachelor's degree, Information Systems and Data Networks

United Arab Emirates

GPA (point): 3 out of 4

GPA (point): 3 out of 4

Bachelor of Information Technology/ Information Systems and Data Networks

Skills

Data Entry
Expert
Data Entry
Expert
Customer Support
Expert
Customer Support
Expert
Front end Development
Expert
Front end Development
Expert
Strategic Planning
Expert
Strategic Planning
Expert
Office Management
Expert
Office Management
Expert
Customer Service
Intermediate
Customer Service
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Problem Solving
Intermediate
Problem Solving
Intermediate
ICDL
Intermediate
ICDL
Intermediate
Salesforce
Intermediate
Salesforce
Intermediate
Java
Intermediate
Java
Intermediate
Frontend
Intermediate
Frontend
Intermediate
SAP Gigya
Beginner
SAP Gigya
Beginner
Genesys
Intermediate
Genesys
Intermediate

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

Certifications
Core Java
Web Design for Everybody: Basics of Web Development & Coding
Google IT Support
Programming in Java: A Hands-on Introduction
Object Oriented Programming in Java

Hobbies

  • coding