Customer Service Manager
Naqi Water Company
Total years of experience :5 years, 6 Months
Managing Customer Service Department.
Implementing policies and KPIs for agents to measure the business performance.
setting up training sessions to enhance the team ability to perform the best Customer Service Experience.
Worked as a social community specialist, answering customers’ queries and solving their problems.
Serving customers via chat, social media, and phone .
I have worked as a shift operator in precipitation section handling different tasks throughout the refinery duties.
Completing Customer Care training through Digital Channels
Basics Of Refinery Operations Studies
Excellence certificate in Upper Intermediate level in English
English Studies Certificate.
I have graduated from high school in Arabic and literature major.
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